Teckinfo Solutions product folio

1. “ Building Profitable Relationships With Innovative Solutions and Services To Accelerate Customer Business “ www.teckinfo.com +91-11-49605588 1/1 BA, 3rd Floor,Mohammadpur, Bhikaji Cama Place,New Delhi – 110066,INDIA.

2. Product Portfolio

3. 01 Interdialog UCCS Contact Center Solutions Interdialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our product extremely scalable, easily reaching upward to 1500 seats per setup while keeping the vital parameters well within limits. Options for high availability and redundancy(DRBD) make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party applications, & Screen Pop up are some of the salient inbound features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage. Interdialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

4. 02 Interdialog Dialer Outbound Dialer InterDialog Dialer is an auto dialer software or you can say outbound dialing software that automatically dials the telephone numbers. This dialer works as automated predictive or power dialer, preview dialer, progressive dialersoftware. Auto dialer software allows you to upload your contact list, after that our software will automatically dial the phone numbers from the contact list.

5. 03 Galaxy CRM Software Helpdesk Software Galaxy is an exceptionally user friendly and highly efficient Help Desk software brought to you by Teckinfo Solutions, a company specializing in the CRM and Contact Center space. Galaxy is built on years of service management experience, and is used and trusted by many companies across India, Africa & the Middle East. Galaxy is designed to deliver quality and efficient service experience for your customers and can be customized for Large, Medium and Small Enterprises. It is equipped with incident tracking, case management, email, chat, SMS, voice and a host of other unmatched features. With Advance CTI functionality and other products Teckinfo Solutions can help you attain new levels of success in your business and services.

6. 04 IVR Edge - IVR Software IVR Edge is an IVR Software or you can say IVR System that allows a computer to interact with humans through voice commands or input via dial pad. IVR Software helps to handle large call volumes effectively. Designed to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. The purpose of an IVR Software is to take input, process it and return a result. Today digitally savvy customers want to do it themselves, help them with a robust self service or multilevel IVR solution-IVR Edge to elevate the efficiency of your business operations.

7. 05 Attivvo Email Management Software Among all the communication technologies available today, email is the simplest and most cost effective way to communicate with customers. Apart from being non-intrusive and easily accessible, it serves as a great business tool for gathering customer data, record keeping and referencing. As more and more customers use the internet, the volume of incoming mails is also increasing. Therefore, customer facing organizations need an email management solution to effectively manage their email interactions. Attivvo - Email management Software enables you to handle your customer emails in a faster and intelligent manner for a quicker and better resolution of customer queries/complaints.

8. 06 Via SMS - SMS Alert System Via SMS is sms based solution that includes sms alert system & sms query system which is developed by Teckinfo Solutions to pass on information and communicate with customers in a time efficient and target specific manner. It is used to pass on useful information such as booking and payment details, payment reminders, updates on special deals or offers, etc. in the form of text messages on the customers’ mobile phones. It targets customers based on the contacts and groups in an address book that is maintained and updated in an organization’s database. Via SMS can also use to get business sms, promotional sms, text message alert, sms reminder, bulk sms, sms alert service etc. Via SMS is flexible enough to be integrated with the systems of organizations belonging to various fields such as the hospitality industry, the education industry, the health industry, automobile industry etc. This tool will put your business where it matters the most – right in your customers’ hands!

9. 07 Blazon Pro Flight Information Display System With the ever increasing passenger traffic at the airports, a flight information display system is an essential part of any airport system. FIDS helps in timely & accurate dissemination of information to passengers, airport operational staff & all airlines staff. Blazon Pro FIDS is an easy to use flexible, expansible & robust flight information display system that helps airport to display passenger information, flight information, baggage belt information, check-in counter ,boarding gate information etc.

10. 08 Blazon Pro Automatic Flight Announcement System Automatic announcements systems are a necessity for today’s high intensity airport environments. It is an expeditious method to communicate with people present on the airport. Using automatic announcement, audible messages can be relayed to people all around the airport at the right time & right place. BlazonPro AFAS is a comprehensive, amenable & robust automatic flight announcement system to deliver audible communication. Passengers & other airport & airline staff get the relevant information on time wherever they are- whether at the baggage claims, escalators or any other public area. It can be used for automatic announcement of information about scheduled/non –scheduled arrival & departure of flights., security check in or any other announcements.

11. 09 Ninox Logger Ninox – recording with a difference, a state of art recorder / logger for voice (IP, Analog, ISDN PRI ) and agent screen to allow businesses to keep records, improve customer service, increase security, and decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training. Teckinfo’sNinox can record multiple media— Session Initiation Protocol (SIP), ISDN PRI, Analog and multi brands of proprietary Handsets from different vendors like, Avaya, Siemens, NEC, Panasonic etc. Ninox additionally allows you to capture the agents screen and provides the supervisor real-time monitoring of the agents activities. Once the call recording for the agent starts, the application can be triggered simultaneously.

12. Contact us www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com