1 / 6

Unified Interaction Management with InterDialog UCCS- Call Center Software

Unified Interaction Management refers to a type of Enterprise Software Application which is responsible for managing the multichannel interactions between an organization and its customers to provide omni channel customer experience.

Teckinfoindia
Download Presentation

Unified Interaction Management with InterDialog UCCS- Call Center Software

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Unified Interaction Management +91-11-49605588

  2. About Unified Interaction Management Unified Interaction Management refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, this application will be deployed in a contact centre and used by the agents while communicating with the customers of the organisation. Unified Customer Interaction Management systems handle communication across mutiple channels, such as e-mail, SMS, telephone, instant messaging, and social media. Inbound inquiries or complaints received from multiple channels are in turn aggregated and processed in a timely &effective manner. The Unified Interactive System supports multiple applications on a single platform, resulting in a unified view for the agents and quick resolutions of the issues & inquiries. Omni channel customer support enhances the overall customer experience. +91-11-49605588

  3. Benefits Of Unified Interaction Management • Provides freedom to customer to interact via omnichannel platform • Streamlines the process with unified queue and unified view to agents • Promotes customer retention & upsell, cross sell opportunities • Improves customer experience, by keeping customers up-to-date and notified • Strengthens customer engagement and brand loyalty +91-11-49605588

  4. Customer Interaction Receive Query Send Query Send Solution Receive Solution

  5. Features Of Unified Interaction Management • Unified contact center software enables omni channel customer engagement via voice, email, chat, SMS, social media etc. • Simplified 360° view of customers’ demographic details and previous interactions on screen for agents • Automated scheduled call backs & follow ups • Ready to integrate with third party applications & websites • Extensive and user defined CRM & telephony reports +91-11-49605588

  6. Contact US www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com +91-11-49605588

More Related