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The global customer engagement solutions market was valued at $18.5 billion in 2021, and is projected to reach $48.4 billion by 2031, growing at a CAGR of 10.2% from 2022 to 2031.<br>
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The global customer engagement solutions market was valued at $18.5 billion in 2021, and is projected to reach $48.4 billion by 2031, growing at a CAGR of 10.2% from 2022 to 2031. Download Sample PDF Customer engagement solution refers to business communication and interaction adopts various strategies to widen and retain consumers. Customer engagement solutions include the software that manages the marketing personalization, customer services, webchat, Omni channels, and others. This solution is widely applicable for the optimization of the workforce, development of engagement application and automation.
Impact of Covid-19 The COVID-19 outbreak has affected the customer behaviors towards a safer and secure spending options. With growing number of COVID-19 patients, sales and service organizations continue accommodating new attitudes and behaviors and take immediate action to meet customer expectations in the post-crisis era. 1 As digital channels spiked throughout the pandemic, the for customer engagement solutions increased to attract and retain the growing number og digital customers. 2
Segmentation By Region U.S., Canada North America U.K., Germany, France, Spain, Italy, Rest of Europe Europe China, Japan, South Korea, India, Australia, Rest of Asia-Pacific Asia-Pacific LAMEA Latin America, Middle East, Africa
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