Architectural Design Strategies and Tools for Achieving Improved Performance in Public Service Organizations

1. Architectural Design Strategies and Tools for Achieving Improved Performance in Public Service Organizations Samuel T. Harmon

2. Samuel T. Harmon Speakers' Bio Mr. Samuel Harmon retired 10 years ago after more four decades working as a researcher, R&D engineering executive, program manager, university lecturer, and management/technical consultant in the US and overseas. He is currently developing a set of mathematics-based, expert-systems software tools useful for systems analysis and project management. For the previous 17 years, Mr. Harmon managed economic development projects in Africa, Europe, Asia, the Caribbean under contracts with the USAID, the United Nations, the World Bank, and to member nations of the European Community. He has supervised approximately 40 Organizational-Performance-Improvement-Projects and has delivered project management training to more than 5600 trainees at all management levels from 56 countries. Before moving overseas, Mr. Harmon was employed in technical management by various DoD aero-space contractors, working on anti-ballistic missile tracking radar systems. He served a four-year term as a member of the Advanced Research Projects Agency’s Anti-Ballistic Missile Advisory Committee. Mr. Harmon earned an MS in Electrical Engineering from the University of Michigan. He has held research and/or teaching positions at the University of Michigan, Columbia University, Harvard University, the United States International University, and the University of Dayton. He holds US Patents for analog signal processing systems, for digital error-correcting systems applied to facsimile and high-speed communications systems, and for project management expert-system, planning methodology.

3. Basic System Dimensions System Function System Management System Architecture System Behavior System Structure System Analysis

4. Enterprise As A Resource Matrix Financial Facilities Needs Enterprise Resource Conversion Beneficiaries Needs Satisfaction Information Technology Human Resources

5. Blue White Yellow Purple Yellow Turquoise Purple White Turquoise Red Green Red Green Blue Representational Equivalents Geometric Lattice Relational

6. Strategic Adaptability Adaptability System Resource Development Resource Planning Problem Forecasting Control system Analyzing Monitoring Modifying Control loop Operation system Input Process Output Operation loop Environment system Output Process Input

7. Centralized Organizational System Adaptability Control Unit 1 Unit 2 Unit 3 Control Control Control Operation Operation Operation Environment System

8. Decentralized Organizational System Adaptability System Unit 1 Unit 2 Unit 3 Adaptability Adaptability Adaptability Control Control Control Operation Operation Operation Environment

9. Strategic gap Desired Performance Potential Performance Performance gap Performance Projected performance Time The Performance Gap And The Strategic Gap Strategic Planning Resource Development Planning Operation Improvement Planning

10. Force Field Analysis And Strategic Planning Restraining Forces Where We Are Want To Be Where We Are Now Driving Forces

11. Stakeholders Stakeholders Needs Alterables Constraints Objectives Resources Deliverables Activities Implementation Agencies A System of Self and Cross Interaction Matrices

12. Contact Information Sam Harmon samharmon@autopert.com Carmen Watkins cwatkins@autopert.com