Teaching International Marketing

1. Teaching International Marketing David A. Griffith Department of Marketing & Supply Chain Management The Eli Broad College of Business Michigan State University

2. Agenda • The Basics • Basics of marketing • Segmentation, Targeting and Positioning • Marketing Mix • Basics of international marketing • Teaching Approaches • Presentation: Global vs. Comparative • Observational • Experiential • Application

3. Focus Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.

4. Segmentation, Targeting and Positioning

5. The Complete Process Market Segmentation Market Targeting Market Positioning Design a product or service to meet a segment’s needs and develop a marketing mix that will create a competitive advantage in the minds of the selected target market Identify and describe market segments Evaluate segments and decide which to go after

6. Market Segmentation • Identifying distinct groups of consumers whose purchasing behavior differs from other in important ways. • Marketing mix adjusted to reflect differing purchasing patterns in segments. • Geography • Demographics • Socio-cultural factors • Psychological factors

7. Market Segmentation • Two main issues in the differences between countries • The structure of market segments • The existence of segments that transcend national borders

8. Market Targeting and Positioning • Marketers evaluate the attractiveness of each potential segment and decide which of these groups they will try to turn into customers • Mass • Differentiated • Concentrated • Custom • Developing a marketing strategy aimed at influencing how a particular market segment perceives a product or service in comparison to the competition • 4 common positioning errors • Underpositioning: lack of differentiation • Overpositioning: too narrow • Confused: too many things to too many people • Doubtful: consumer just doesn’t believe it

9. Marketing Mix

10. Marketing Mix Price Product Consumers Place Promotion

11. Marketing Mix: Product

12. Product Attributes • A product is a bundle of attributes. If consumer needs were the same all over, a firm could simply sell the same product worldwide. Unfortunately, differences in the three following areas often necessitate adaptations • Cultural differences • Economic differences • Product and technical standards

13. Cultural Differences • Range of dimensions: • Social structure • Language • Religion • Education • Most important - the impact of tradition • Some tastes and preferences becoming cosmopolitan

14. Economic Differences • Consumer behavior is influenced by economic development • Consumers in highly developed countries tend to have extra performance attributes in their products • Consumers in less developed countries tend not to demand these extra performance attributes

15. Product and Technical Standards • Government standards can prevent the introduction of global products • Different technical standards impede global markets, as well • Come from idiosyncratic decisions made long ago

16. Marketing Mix: Place

17. Distribution Strategy • Three different distribution systems: • Retail concentration: number of retailers • Cost/benefit of each alternative vary from country to country • Channel length: levels of channel members • Longer the channel in a country, the higher the price • Shorter channel in a country, lower price • Channel exclusivity: access • Match to positioning of product in country

18. A Typical Distribution System Manufacturer Inside the Country Manufacturer Outside the Country Import Agent Wholesale Distributor Retail Distributor Final Customer

19. Marketing Mix: Price

20. Pricing Strategy • Price discrimination • Strategic pricing • Regulatory factors

21. Pricing Strategy • Price discrimination: Different prices, different countries, same product • Charging what the market will bear • Two factors: • Must keep national markets separate • Different price elasticities • Arbitrage:Charging different prices in different countries for same product • Doesn’t always work • Sometimes it does • Income level and competitive conditions determine elasticity • Elasticity (price) tends to be be greater in countries with low income levels • Elasticity (demand) tends to be greater in countries where there are many competitors

22. Strategic Pricing • Predatory pricing: • Using price as a competitive weapon • Multipoint pricing strategy: • When two or more international firms compete against each other in two or more national markets • A firm’s pricing strategy in one market may impact a rival in another market • Experience curve pricing: • Firms price low worldwide to build market share. Incurred losses are made up as company moves down experience curve

23. Regulatory Influences on Prices • Antidumping regulations: • Selling a product for a price that is less than the cost of producing it • Predatory pricing and experience curve pricing may violate regulations • Antidumping rules place a floor under export prices and limit a firm’s ability to pursue strategic pricing • Competition Policy: • Promote competition • Restrict monopoly practices • Can limit the prices a company can charge in a given country

24. Nike Pricing Strategy Price discrimination across markets Multi-point pricing

25. Marketing Mix: Promotion

26. Communications Strategy • Effectiveness of international communications can be impacted by: • Cultural barriers • Need to develop cross-cultural literacy

27. Communications Strategy • Effectiveness of international communications can be impacted by: • Cultural barriers • Need to develop cross-cultural literacy • Source and country of origin effects • Receiver of the message evaluates it based upon the status of the sender • Country of origin effects: • Emphasize/de-emphasize foreign origin

28. Communications Strategy • Effectiveness of international communications can be impacted by: • Cultural barriers. • Need to develop cross-cultural literacy • Source and country of origin effects • Receiver of the message evaluates it based upon the status of the sender • Country of origin effects: • Emphasize/de-emphasize foreign origin • Noise levels • Tends to reduce the effectiveness of a message • Developed countries - high • Less developed countries - low • Push versus Pull: • Push emphasizes personal selling • Pull depends on mass media advertising

29. Teaching Approaches • Teaching Approaches • Presentation • Global • Comparative • Observational • Seeing: television shows, movies, etc. • Perceiving: literature • Experiential • Taste it, See it, Feel it • Providing Assistance • Application • Cases • Live Cases

30. Takeaways • Planning • Topical content • Global vs. comparative vs. mixed • Engage Students • Make it apply • What they eat, buy or wear • Seeing differences • Experiencing differences • Unpredictability of International Marketing • Finding the bizarre • Finding the humorous