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THEFUTURETRENDSOF SOCIALMEDIAIN MARKETING AnAcademicpresentationby Dr.NancyAgnes,Head,TechnicalOperations,TutorsIndia Groupwww.tutorsindia.com Email:info@tutorsindia.com
TODAY'SDISCUSSION Introduction What’sthefutureofsocialmediamarketing? Artificialintelligence Influencersandmicro-influencers Stories Messaging Augmentedreality Customersupport Embracethefutureofsocialmediamarketing!
INTRODUCTION The significance of Social mediain business has advanced. Whatwasoncealuxuryisnowacommonplacemarketing strategy. In fact, social media is used by more than half of the world's population. And recently, people have turned to social media more than ever before to stay in touch with friends and family becausetheyareunabletosocialiseduetotheCOVID-19 pandemic(Appel et al.,2020). This blog will look into the most recent social media marketing trends in 2023 and how they will affect how businesses engage with(and market to)their target audiences.
WHAT’STHEFUTUREOFSOCIAL MEDIAMARKETING? Social media is not simply a smattering of applications withnewsfeeds andstatic adsanymore. Theabilitytocommunicatewithconsumersand companiesthrough avarietyofchannelshasbeen madepossible bynew technologies: Contd...
The key reason why video advertising have a 7.5x greater click-through rate than display ads is because they give advertisers an opportunity to engage customers with dynamic material that can stand out above all the conventional static content that people have been exposed to for years. Impacts of artificial intelligence in enhancing customer engagement are developing quickly. For instance,TikTokiswellknownforitsshort,amateurvideos,whichareverywelllikedby youngerusers. Thousands of films from every conceivable type of business are available on other platforms, suchas YouTube and Instagram (Zahay, 2021). It'scriticalformarketerslookingtoengageconsumerstorecognizehowvideotrendsare shifting and how their content may adapt to suit these demands across their various targeted customers.
ARTIFICIALINTELLIGENCE Marketers use artificial intelligence (AI)to enable computers to make decisions that are comparable to those made by humans withoutdirect human intervention. This technology makes it feasible to give tailored, personalised informationthatisnotattainablewithconventionalmarketing strategies. With the use of chatbots, for instance, marketers may "speak" to customers about their goods or services without the need of a sizablehumansalesforce.Personalizedpromotions,general brand questions, and even order acceptance and processing are alldone by chatbots. Contd...
This strategy replicates the experience of a typical in-store salespersononline. When done effectively, customers can contact a company atanyhourofthedayandfeelliketheyareinteracting witha real person. Also, the marketing experts utilizes AB testingtoolswhich is also known as split testing or bucket testing is a method of comparing two versions of a webpage or app against eachothertodeterminewhichoneperformsbetter (Koninget al., 2020).
INFLUENCERSANDMICRO- INFLUENCERS On Instagram, there are currently over 500,000 influencers. Influencers are users of social media, frequently Instagram, who have sizable followings and frequently work in a particular specialty. Through sponsored content, in which a brand collaborates with orpaysanexperttotalkaboutorsupportaparticularproduct or service, social media bloggers give marketers a means to gettheir brandsin frontof customers(Wang etal., 2022). Micro-influencersinInstagram,makeupabout81%ofthe influencers.Theseinfluencershavefollowersrangingfrom 15,000to 100,000. Contd...
Although larger businesses frequently ignore them, they frequently have incredibly engaged audiences, which may alsomake them cost-effective. STORIES Like Instagram, Snapchat, and Facebook's Stories feature allows users to publish brief videos that their followers and friendsmay view. With more than 500 million daily users, Stories has well overtakenSnapchat popularity. Facebook/InstagramStoriesprovideyouthechanceto attractpublic'sattentionat atimewhentheymightnot otherwisehave seenyour business. Contd...
If your company already has Instagram followers, you can publishyour ownStories topromote your business. Additionally,youcandisplaysponsoredadvertsduringthe breaks between video as viewers are watching them. Both are effectivestrategiesforgrabbingthissizableforcustomer’s attention(Zhaoet al., 2021) . MESSAGING AlthoughusingAIchatbotstointeractwithcustomershas already been addressed, there are still a variety of different ways that customers might like to communicate with brands directly throughdirect messaging channels. Contd...
Forexample,consumerscancontactbrandsviaInstagram'sdirectmessage(DM)featureto getadditional information about a goodor service. A high-value strategy to attract interested clients is to have someone on hand to really answerto inquiries and engage with theirinterests. Itmayseemdifficulttomanageallthesevariousmessagingchannelswithatinysalesand supportstaff. To ensure that customers receive a response, you may rapidly switch between several platformsthanks to toolslike Zendesk thatcan combine and managethese channels. Contd...
AUGMENTEDREALITY In augmented reality (AR), digital experiences are overlaid on topofthe physicalworld usingcomputers andscreens. Although a significant AR platform has yet to gain widespread traction,innovationslikeOculusaredemonstratingthe potentialbenefitsthismightofferbusinessesandmarketers. Forinstance,if acustomerweretowear aheadsetwhile strollingdownthestreet,anearbybarorrestaurantscould feed them information about deals as they pass the actual structure. Some smartphones feature capability that enables technical engineerstooverlaydigitalcontentontothelivecamera, whichis more immediatelyuseful. Contd...
Customers can use this option to browse Ikea's items from the comfortoftheirownhomes.Overtheensuingyears,this technologyoughtto becomemore widelyaccessible. CUSTOMERSUPPORT Although new technologies are fantastic, don't discount always have human with conventional customer care. Consumers will inquiries that can only be answered by a consideringtheprivacyoftheirdata(Bleieretal.,2020) . Today's online world differs in that customers expect brands to respond to them on the platform they're using, so businesses mustbeabletocommunicateviaemail,Instagramdirect messages,and standard phonecalls.
EMBRACETHEFUTUREOFSOCIAL MEDIAMARKETING! It's important for businesses to interact with customers across all thesechannelsassocialmediamarketingischanging quickly. Because of this, it's crucial that your e-commerce platform can interfacewithallofthesedifferentsystemstogiveyour customersa seamless experience. Therefore,toknowmoreaboutthesechanges,TutorsIndia experts can guide the best in writingyour master’s dissertation basedon your preferreddomain.
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