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Vandenberg, Chase and Associates, LLC specializes in and is driven by the successful recovery of delinquent accounts receivables, while maintaining a commitment to high ethical and compliance standards.
VCA PRACTICES • The business of accounts receivable management is dynamic and rigorously demanding. • To achieve its Vision of being the most effective debt collection service provider in the United States.
TECHNOLOGY MANAGMENT • Vandenberg, Chase & Associates utilizes leading-edge technology and data management processes to validate and improve account information. • Demographics • Scoring – ability/willingness to pay categories • Relationship between scoring and payment amounts • Dashboard metrics (real-time portfolio metrics by client) • Right party contacts
HUMAN RESOURCE MANAGEMENT • Vandenberg, Chase & Associates seeks to hire and retain highly qualified and motivated employees. • Training and Development • Systems • FDCPA/state compliance • Payment resolution • Conflict resolution • Alternative payment methods • Call monitoring, side by sides • Performance measurement • Client specific training • Time management • Quality standards
PROCESS MANAGEMENT • Vandenberg, Chase & Associates assigns a dedicated project team, led by a VCA senior manager, to each client portfolio. • Collectors work a dedicated portfolio, they are incentivized to maximize the collections on that portfolio ensuring each client’s portfolio receives committed focus and attention.
Vandenberg, Chase and Associates, LLC. Contact Today: 925 Peachtree St NE, Suite 403 Atlanta, Georgia 30309, USA Phone : (404) 478-2225 www.vcacorp.com