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AI Customer Support Agent

ZBrainu2019s customer support agent seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI agent leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries.<br><br>

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AI Customer Support Agent

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  1. AI Customer Support Agent zbrain.ai/ai-customer-support-agent ZBrain’s customer support agent seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI agent leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries. Trusted By Leading Enterprises Advanced Features of Our Customer Support Agent Conversational AI Our advanced natural language generation chatbots with contextual awareness are capable of understanding and clarifying intricate queries and participating in meaningful customer interactions. 1/6

  2. Multisource Answers The agent can ingest data from multiple sources, such as your CRM system, customer feedback forms, product manuals, public URLs and more, ensuring it has access to all the information it needs. Intelligent Question Routing Our agent prioritizes complex issues and intelligently routes these conversations to your human support team, ensuring optimal issue resolution and customer satisfaction. 2/6

  3. AI-powered Inbox When intricate problems are forwarded to your human support team, representatives can swiftly draft responses and recap conversations for other team members, ensuring a collaborative issue resolution. Omnichannel Support The agent effortlessly maintains conversations across various platforms, including Messenger, WhatsApp and SMS, ensuring consistent customer engagement regardless of the channel. 3/6

  4. Human-in-the-loop Customer support teams can review the chatbot’s responses and provide feedback, enabling continuous improvement of its output through Reinforcement Learning from Human Feedback (RLHF). Automatic Multilingual Support Our customer support chatbot detects the languages spoken by your customers and resolves their issues, ensuring seamless communication across diverse global markets. 4/6

  5. Voice Interaction The chatbot’s voice interaction feature allows users to communicate with the chatbot using voice commands. This allows for a hands-free experience, ideal for mobile users or those who prefer verbal communication. Workflow Integration Using APIs and SDKs, you can easily integrate the customer support agent into your workflows. Leverage its AI capabilities directly within your familiar tools, such as Slack, Microsoft Teams, or other platforms. Why Choose Our AI Customer Support Agent? Reduced Support Ticket Volume 5/6

  6. Our agent employs advanced LLMs like GPT-4, Gemini, Llama 2 and Mistral to provide accurate answers to customer queries, effectively reducing your team’s ticket volume. Reliable Responses With built-in protective measures, the customer support bot ensures that responses are exclusively based on your support content, ensuring reliability and peace of mind. Options for Customization You can tailor our customer support chatbot with personalized responses for important inquiries while seamlessly routing other conversations to your support team. Global Reach Automated multilingual support allows the chatbot to identify and address issues in the languages spoken by your customers. This facilitates smooth communication across diverse global markets. 6/6

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