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Difference Between Salesforce vs ServiceNow

There are some critical differences between Salesforce vs ServiceNow described here as per categories

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Difference Between Salesforce vs ServiceNow

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  1. DIFFERENCE BETWEEN Salesforce vs ServiceNow How it works ServiceNow optimizes customer support operations and IT service management processes by interlinking siloed systems, empowering the application development teams by democratically broadening systematic approaches. 1 Salesforce allows businesses to streamline their multi-faceted processes and establish a top-notch system to deliver the best customer experience to each customer by fetching all critical information. Performance 2 ServiceNow only guarantees 99.8% uptime. ServiceNow havr an average downtime of 17 hours and 30 minutes annually Salesforce has 99.9% uptime. Salesforce has scored a goal in this round with an annual rest of approximately 8 hours and 46 minutes Integrations Integrations 3 Salesforce already has a lot of pre- existing integrations and built-in features that blend perfectly with the needs and requirements of a business. ServiceNow offers integrations with a limited number of platforms as compared to Salesforce. Customer Support ServiceNow connects customer services to other departments to handle the issues raised as soon as possible. In terms of money, it’s affordable and offers on-call; plus, users can reach out to the support team via live chat from their website. Salesforce generally offers three tiers of customer support where everyone can access standard levels of assistance on Salesforce Trailhead and the Trailblazer Community. You can always upgrade to the Premium tier if you require assistance with a specific issue. 4 Usability 5 ServiceNow, it is a web-based framework that only enables its experts to execute the given task and offer the much-needed solution. Salesforce, being a SaaS, offers a CRM platform with exclusive products and customization opportunities for multi-dimensional businesses. Pricing Module 6 Salesforce costs around $25 monthly, while the Professional and Enterprise plan cost $75 and $150 per month, respectively. In addition, Salesforce also offers an unlimited user version for $300. ServiceNow still needs to update its pricing module on its website, which complicates the decision-making process for the organizations. www.cyntexa.com

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