How to Welcome Guests at Luxury Travel Destination

1. GlobalSpa Luxury Lifestyle Magazine How to Welcome Guests at Luxury Travel Destination People who are able to afford going to luxury travel destinations demand a certain type of service. Let us see how these guests can be served so that they have a happy experience. With the luxury travel magazine coming up with articles giving details of travel destinations and wellness centers located in far flung but enchanting corners of the globe, people are gravitating increasingly towards them. This is because of the privacy and a sense of pervading calm which wellness centers placed in these travel destinations are able to provide. For people travelling from a fast paced world filled with innumerable people, these destinations make for a heavenly experience which enriches their minds, bodies and souls. But in order to ensure that guests keep visiting these wellness centers and luxurious yet off-beat travel destinations, the service provided needs to extend beyond excellence. In order to do this and convert guests into loyal customers, it is necessary to: Extending a warm welcome: It is a common saying that first impressions matter the most. Hence the welcome that the guests receive defines the quality of services they will be getting. Thus it is very important to make them feel warmly welcomed from the moment they step inside the wellness centre or the hotels located in the luxury travel destinations that they have travelled to. This can be achieved by: o Ensuring employees are friendly and with a helpful attitude, o Setting the correct pace and not rushing them into doing things, o Providing them with a welcome drink, o Using local customs and traditions to welcome them etc. Maintaining accuracy in booking: This is an area of concern since for a tourist nothing is more off-putting than having to encounter inaccurate bookings the moment they land at the travel destination or the wellness center. Thus this needs to be taken care of beforehand by: o Developing an online system of reservation or o In case the reservation is manually done, the office staff needs to call up and cross check the details provided. Gurgaon Office: 325, Star Tower, Sector 30, Gurgaon - 122002 Contact: +91 124 464 8592 Email : editorial@pinnacleconnect.in

2. GlobalSpa Luxury Lifestyle Magazine Good Online presence: The world has become a smaller place because of the internet and with people using the internet for a variety of purposes including bookings of hotels, wellness centers, spas, tickets, guided tours etc. Thus it is very important to have a presence online on all possible travel channels. In fact the best wellness centers thrive because of their enhanced online presence. Rewarding loyal customers: It is said that it is much more difficult to get a new customer but relatively easy to retain an old one. In order to ensure the same, rewarding frequent guests proves to be an excellent practice since it makes regular guests feel appreciated and cared for. Rewards can be in the form of reward points which guests can redeem on their next visit or even offering a free stay for a couple of days for extremely loyal customers etc. Last but not the least, every hotel or wellness centre or salon etc., should have a process to gather feedback from customers. This helps them to better their services especially in areas where they might be slightly lacking thereby providing excellence in service in all departments. Gurgaon Office: 325, Star Tower, Sector 30, Gurgaon - 122002 Contact: +91 124 464 8592 Email : editorial@pinnacleconnect.in