BS EN15038 Translation Services – Service Requirements

1. BS EN15038 Translation Services – Service Requirements Why does it need a Guide-Book

2. 1st TSP Standard in the UK • Yet another language to learn • Standards and standards • requirements and recommendations • Vertical and horizontal • To implement or not to implement, that is the question

3. It is a “Service” standard • “Product” with at least one deliverable at the interface with the customer • “product standard” must not be confused with a “management system” standard

4. Quality v Quality • Quality assurance, quality management and systems there-for are one thing • Product quality is another • A system to deliver standard product quality is not a quality management system

5. Quality Manuals • What is a quality manual • Do you need a quality manual • No! So what do you need?

6. Certification or Declaration • Why certify when you can declare? • Why declare when certification is your goal? • What is an “evidenced declaration”?

7. Questions