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Ask an Expert

Ask an Expert. Using the eXtension Ask an Expert system. What is Ask An Expert?. Replaces Answerlink A way for the public to ask questions on-line to Extension specialists across the country Questions filtered to Extension specialists via: Your area of expertise

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Ask an Expert

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  1. Ask an Expert Using the eXtension Ask an Expert system

  2. What is Ask An Expert? • Replaces Answerlink • A way for the public to ask questions on-line to Extension specialists across the country • Questions filtered to Extension specialists via: • Your area of expertise • Your location (state, county) • Your workload (the Ask-bot) • Emails will: • Notify you of a question assigned to you • Notify end-user that question has been received and answered

  3. Two parts • Button (in left navbar in the CSU Extension template) steers them to the eXtension Ask an Expert site • http://www.extension.org/ask • You go into the Ask an Expert site to: • Set preferences, filters, signature • Answer questions • http://faq.extension.org/

  4. Guidelines • Answer what they ask • Sometimes it may be hard to figure out • They may ask several questions • They may ask it badly • Answer question early in text (1stpara) • Use links for more information • Provide references • Answer quickly: 2 days • If you don’t know: recruit! • More details available at: • http://about.extension.org/wiki/Suggested_Guidelines_for_Responding_to_Questions_Submitted_through_Ask_an_Expert

  5. Before you do any of this… • You need an eXtension ID! • https://www.extension.org/people/signup • Lots of benefits other than Ask An Expert • Network with other Extension professionals • Technology Connect sessions: 30 Minute Sessions at noon several times a month • Social Networking communities • Second Life, Twitter, Facebook

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