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Abhisi a complete help desk solution

10. Abhisi help desk has quick and incredibly powerful predefined replies for FAQ and can support from anywhere.

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Abhisi a complete help desk solution

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  1. A Complete Solution For Customer Relationship Management

  2. What is a Helpdesk? • A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. • The purpose of a help desk is usually to troubleshoot problems faced by the customers or provide guidance about products.

  3. Why do we need a Helpdesk? • For Problem Resolution. • For Problem Escalation. • Tracking capabilities of incoming problems. • Consultation. • One Point of Contact.

  4. Features of Good Helpdesk • Knowledge Management- To improve operational efficiency. • Problem Management- To spot problems immediately. • Access Management- Single Ownership of User Accounts and Passwords. • Service Catalog- To have details of service offered.

  5. About Abhisi Helpdesk • Abhisi Helpdesk is a simple customer friendly Help desk to provide timely personalized support to the customers. • Abhisi is designed to make your team's life easy and your customers happy. • The Point of Differentiation is that Abhisi is integrated with social media looking into today’s growing demand and use.

  6. Why Abhisi Helpdesk • Customer does not have to remember any ticket number or ID. • Increases collaboration and sharing between team members. • Zero training required. • Zero Setup. • Quick and incredibly powerful predefined replies for FAQ. • Support from anywhere in the planet. • Lets your customer contact you with whatever they feel comfortable with eg Email, facebook, twitter etc • Provide 24X7 Service. • Valuable Report generation. • Incredible Reliability. • Maximizes Customer experience.

  7. Visit Us.

  8. Thank You

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