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Insurers’ Market Repository Update July 2009

Insurers’ Market Repository Update July 2009. IMR: The need for change . Hardware sized for 1,000 users and 60,000 new claims a year Growth has clearly exceeded the designed capacity. This is a large, vital piece of Market Infrastructure. Big – planned capacity growth to meet demand.

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Insurers’ Market Repository Update July 2009

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  1. Insurers’ Market Repository Update July 2009

  2. IMR: The need for change • Hardware sized for 1,000 users and 60,000 new claims a year • Growth has clearly exceeded the designed capacity This is a large, vital piece of Market Infrastructure

  3. Big – planned capacity growth to meet demand Speedy – improved Service Levels Resilient - no single points of failure & enhanced DR IMR2 requirements were conceived

  4. This translated into • New Hardware • New data centre • Hardware, storage and networks replaced • New Software • Core Repository software upgraded • Appearance of screens changed

  5. New hardware • 70 new servers • 19 kilometres of copper cable • 7 environments • 77 switches & routers • 14 firewalls • 8 databases • 1 Global site selector A complex undertaking

  6. New Software • Every screen was changed and had to be tested along with all functions • This required extensive (and occasionally painful!) testing involving the following organisations Thank You

  7. Market Delivery ECF6A May07 On time A&SR2 Aug07 On time ECF6B Aug07 On time A&SR3 Nov07 On time ECFIUA Nov07 On time A&SR4 May08 On time ECF7A May08 On time ECF7B Nov08 On time IMR P1 Oct08 On time IMR P2 Jul 09 On time On Time

  8. Some issues Two outages in the first week Online system 2 hours Monday, DRI 8 hours Tuesday Viewing and uploading of documents Large claims files, ACL issue Desktop Issues Browser cache, cookies, Proxies and firewalls Functionality Small number of functional issues to be addressed Performance Anecdotal evidence suggests this is improved

  9. What’s next? 2009 IMR Security Model Nov 09 MTBC, MTMC, Confidential Terms, TPA, Conflict of Interest eAccounts Release 1 Nov 09 non-fundamental messaging, autoload to core systems 2010 eAccounts Release 2 Q2 acceptance of fundamental-level submissions and rollout of a central Accounting Splits service ECF2 Q1 / Q2 Document File Viewer, Claims Workflow Triggers, Claims Performance, Claims Workflow Service, Claims Agreement Screens

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