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DFI Led Quality Initiatives and Roadmap to Date

DFI Led Quality Initiatives and Roadmap to Date. Dermot O’Donnell, Support Officer in DFI. Overview of Presentation . DFI Organisation Healthcheck PQASSO PQASSO Supports – Training PQASSO Champions Network UL/DFI Introduction to TQM for C&V Organisations

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DFI Led Quality Initiatives and Roadmap to Date

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  1. DFI Led Quality Initiatives and Roadmap to Date Dermot O’Donnell, Support Officer in DFI

  2. Overview of Presentation • DFI Organisation Healthcheck • PQASSO • PQASSO Supports – Training • PQASSO Champions Network • UL/DFI Introduction to TQM for C&V Organisations • Lean Healthcare Systems 1 year Special. Diploma • UL/DFI Innovation for C&V Organisations www.disability-federation.ie

  3. The Irish Experience • No historic legacy of legislation • Main drivers for Standards and quality assurance particularly in the voluntary disability sector: • CHY No. - primarily a function of revenue • 2005 Comptroller and Auditor Generals Report “Provision of Disability Services by Non-profit Organisations” www.disability-federation.ie

  4. Some Conclusions of Report: The changes in prospect in the disabilities sector will require a review of procurement methods, a specification of services that aligns with assessed needs of clients and mechanisms to ensure compliance with standards. www.disability-federation.ie

  5. C&AG conclusions cont’d There is a need for greater accountability, transparency and corporate governance within the State funded non-profit sector and for clarity in the relationship between the State and the funded organisations. www.disability-federation.ie

  6. Other ‘drivers’ of Quality Agenda • Introduction of Service Level Arrangements (SLAs) by the Health Service Executive in 2008 • Charities Act 2009 • Introduction of e-tendering of Services in 2010 • Publication of the Value For Money (VFM) Report 2012 www.disability-federation.ie

  7. DFI & the Quality Agenda • DFI Organisation Healthcheck – 43 • PQASSO – 27 • TQM for C&V Orgs – 47 • Lean Healthcare Systems 1 year Special. Diploma - 3 • PQASSO Champions Network – 17 www.disability-federation.ie

  8. DFI & the Quality Agenda -cont’d PQASSO Support Training : Charities Evaluation Services • 16 Courses • 170 Participants These courses cover the following topics: • Implementing PQASSO • How to Choose an Outcomes Monitoring Database • How to Collect, Analyse, Present and Use Data • How to Demonstrate Outcomes • How to Choose an Outcomes Monitoring Database • How to Collect, Analyse, Present and Use Data www.disability-federation.ie

  9. DFI Organisation Healthcheck To assist our member organisations implement and demonstrate better governance and quality standards, DFI rolled out a quality programme. One of the first tasks undertaken was to put in place a diagnostic tool to provide a baseline: • DFI Organisation HealthcheckThis focused on five specific areas of organisational life: www.disability-federation.ie

  10. DFI Organisation Healthcheck – cont’d • Strategic Direction • Governance • Finance & Budgeting • Staff & Volunteers • Policies & Procedures www.disability-federation.ie

  11. Quality Management System • DFI next undertook extensive research to identify an ‘off-the-shelf’ quality management system that could be easily supported • Having evaluated different systems DFI were impressed with the work being done by the Charities Evaluation Services in the UK around monitoring and evaluation and quality www.disability-federation.ie

  12. First launched – 19973rd Edition - 2008 www.disability-federation.ie

  13. PQASSO and ISO 9001 www.disability-federation.ie

  14. PQASSO Quality Management System PQASSO offers a staged approach to implementing quality through 3 levels of achievement: www.disability-federation.ie

  15. Self Assessment Process Core Team discussing/evaluating the organisational performance against each of the indicators and whether any improvements are needed- Action Plan! www.disability-federation.ie

  16. DFI PQASSO Implementation Model • 2 Board Members on PQASSO Core Team • Service User member on PQASSO Core Team • Staff / Vols. from all perspectives of org. • PQASSO Core Team Meetings every 6-7 weeks • Meeting duration 1 – 1¼ hours • DFI Support Officer Member on Core Team • DFI PQASSO Mentor Consultant to Core Team www.disability-federation.ie

  17. PQASSO success as a standard • Only Standard developed for the Not for Profit sector, by the sector • 15,000+ organisations in the UK implementing • Adaptations in Croatia, Hungary, Spain • Presently being used by 27 organisations ROI • Further 16 more on implementation ‘journey’ • 2 organisations accredited, 2 Level 1 & 1 Level 2 • 8 – 10 organisations expect accreditation 2014 www.disability-federation.ie

  18. PQASSO Champions Network • Set up in 2012 - to meet bi-annually • PQASSO Quality Teams leaders Forum • Share Evidence gathering & storing technique • Discuss and interpret ‘tricky indicators’ • Develop clusters - geographic/services www.disability-federation.ie

  19. “Introduction to Quality Management for C&V Organisations” • UL & DFI led initiative • Piloted in autumn 2011 at UL Campus • Second pilot spring 2012 at DFI Head Office • Mainstreamed for academic year 2012/2013 www.disability-federation.ie

  20. Introduction to TQM for C&V Organisations cont’d Five Saturdays over twelve weeks: • Workshops/Textbook reading/Assignments • Students encouraged to interpret to own sector • Combination of group and individual working www.disability-federation.ie

  21. Introduction to TQM for C&V Organisations Topics Covered: • Product versus Service / Quality Costs • TQM Philosophies / Customer Defined Quality • Lean Thinking / Audit Preparation • Value Stream Mapping / Kaizen Event • Supply Chain Defined / Weakest Link www.disability-federation.ie

  22. Lean Healthcare Systems : Level 9 one-year Specialist Diploma Module Descriptions: • Lean Thinking – Lean Tools • Project Management and Finance • Organisation Planning Approaches • Leadership and Change Management www.disability-federation.ie

  23. “Innovation for Community & Voluntary Organisations” Delivered on Five Saturdays over twelve weeks: • Understanding Innovation Strategy & Process • Idea Generation & Selection • Innovation Implementation & Culture • Open Innovation & Knowledge Management • Leadership & the Ambidextrous Organisation www.disability-federation.ie

  24. Thank you for your attention! Dermot O’Donnell The Disability Federation of Ireland dermotodonnell@disability-federation.ie mobile phone: 086-780 8639

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