Ispat International N.V. Within a Changing Steel Industry

1. Ispat International N.V.Within a Changing Steel Industry

2. A Global Force in Steel Ispat International N.V. • A $5 billion company with steelmaking operations in the USA, Canada, Mexico, the Caribbean, Germany, and France • Shipped 15 million tons of finished steel in 2003 • Member of the second largest steel producer in world • Employs over 14,000

3. Ispat Inland Inc. • A $2.2 billion company that specializes in high-value-added flat-rolled and bar products • The fourth largest integrated steel manufacturer in the United States • Shipped 5.3 million tons in 2003 • Employs over 6,000 • Plant location in East Chicago, IN

4. Ispat Inland Inc. Sales Office located in downtown Chicago

5. Ispat Inland Inc. Leading Customers: - Automotive - Appliance - Office Furniture - Electrical Motors - Distribution

6. Customer Representative Responsibilities • Respond to customer requests including: • Product delivery • Availability • Order status • Expediting • Coordinate with internal Company resources to resolve customer issues

7. Customer Representative Responsibilities • Work with Outside Sales Rep to: • Solicit customer orders • Obtain commercial intelligence and communicate to organization • Maximize revenues and reduce non-profitable dollars

8. Customer RepresentativeResponsibilities • Function in team environment • Participates on projects and special assignments as needed • Manage sales metrics • Identifies and executes corrective actions as required.

9. Customer Representative Qualifications • Communication skills • Clearly conveys information and ideas • Interpersonal, problem solving and negotiation skills • Time Management • Deadline and follow-up oriented, punctual • Drives for results • Teamwork • Has ability to be an efficient team player and to understand when leadership is needed

10. Customer Representative Qualifications • Decision Making • Effective decision-making ability, able to strategically explore options and alternatives • Initiating Action • Taking prompt action to accomplish objectives • Continuous Learning • Actively identifies new areas for learning

11. Training Program • Position includes an extensive training program that includes the following: • Production Process and Manufacturing Tours • Products and Prices • Quality Systems Orientation (TQM) • Systems Training • Hands-on Training with Account Teams • Marketing Overview

12. Training Program • Continuous Future Training: • Presentation Techniques • Leadership Skills • Negotiations • Selling Courses • Many others, suggestions encouraged

13. Results Priority Setting/Time Management Building team spirit Personal learning Communication Performance is based on: • Perseverance • Problem solving • Decision quality

14. Career paths • Customer Representative is typically a three- to-five year career position with increased responsibilities over time: • larger accounts • more profit accountability • Depending on performance, opportunities exist in Outside Sales, Sales Management, or Marketing

15. Why You Should be a Customer Representative • Highly competitive with industry average salaries/benefits • Tuition reimbursement for graduate degrees • Location • Dynamic, fast-paced • Self-directed • Teamwork strategy taught by School of Business is heavily applied to position • Travel opportunities • Excellent experience for the future

16. When will Ispat Inland Inc. be interviewing? • Will be attending Marketing Career Fair Sept. 20 (Mary Shinsako and Amanda DiToro) • Interviewing will take place Wednesday, Oct. 27 with Mary Shinsako • - Kelley School of Business required, marketing majors preferred • - Offers will be made this fall for 2-3 positions for June graduates • Finance majors are welcome to attend an evening presentation on Oct. 26 with Curt Geissler. Interviews will follow on Oct. 27

17. Ispat Inland Inc. www.ispat.com