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Is Software-as-a-Service Right for You?

Is Software-as-a-Service Right for You?. Gilbane San Francisco. June 20, 2008. Market Momentum. “Software on demand” model will reach $14.5 billion US by 2011 CAGR 30%. In this session . . . The Big Questions About SaaS Does it fit my organization’s needs?

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Is Software-as-a-Service Right for You?

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  1. Is Software-as-a-Service Right for You? Gilbane San Francisco June 20, 2008

  2. Market Momentum “Software on demand” modelwill reach $14.5 billion US by 2011 CAGR 30%

  3. In this session . . . The Big Questions About SaaS • Does it fit my organization’s needs? • Does it fit my application needs? • Overview of Offers • Good Matches, Bad Fits • Why are the real competitive issues? • How do I differentiate the offers? • Breaking the Engagement • What happens if it doesn’t work?

  4. Panel • Tim Barker, Senior Director, Salesforce Content, salesforce.com • Dan Carmel, CEO, SpringCM • Robert Carroll, VP Marketing, Clickability • Tom Meyer, General Manager, Digital Record Center, Iron Mountain

  5. Company Overview • Founded 1999, HQ San Francisco, CA • NYSE: CRM • 43,600 Successful Customers • 1.1M+ Subscribers • >$950M revenue run rate* • 2800+ Employees; 40 Offices; 20 Countries • 26 Generations of Product Innovation • <1% Customer Attrition June 25, 2007 * Run rate based on FY09 Q1 reported results

  6. Content & Collaboration As A Service Share Any Content Instantly Find the Best Content Every Time Proactively Deliver the Right Content Get More Value with User Feedback

  7. Who is SpringCM? • The acknowledged leader in delivering Document Management, Workflow and Collaboration as an on-demand service • Only on-demand ECM company with: • Proven experienced management • Enterprise-class product • Leadership positioning / partners • Top tier funding • Early market leader – over 170 customers • Key strategic partners Is SpringCM the Salesforce.com of ECM?“it’s hard not to take a positive view of SpringCM, given the enterprise content management (ECM) experience of its executive team and the relative dearth of true SaaS offerings addressing core document management processes, including capture and BPM.” Kathleen Reidy, 451 Group

  8. Integrated Enterprise Class Platform Solution 1 Solution 2 Solution 3 Solution 4 Solutions Solutions customization Configuration/BPM Design Web Client Core Services FTP/SFTP Document versioning Document classification BPM/eForms Email management MS Office Administration Services Email/Fax Document conversion Auditing OCR/zone OCR Archive/HSM SpringCM Core Product Installed SW Scan/eFax View/Mark-up Capture scan/fax Fax/print/mail User contacts Web Services WebEx Document security Search Records management Routing Approval Salesforce Partner Apps Database Search Documents Backup

  9. Clickability On Demand WCM Platform Create Manage Publish Deliver Measure Interact Adapt Best Content Management Solution Design Deliver Review Respond

  10. Who is the Customer?

  11. Digital Record Centerfor ImagesTom MeyerGeneral Manager

  12. $ $ $ $ $ $ Value of an Integrated Solution Single Vendor Business Continuity Chain of Custody Free up resources Cost Effective Budget Optimization The Digital Record Center for Images

  13. True SaaS • Isn't SaaS just another technology delivery option? If not, why? • Why are all the panelists 'pure-play' SaaS providers?

  14. What is SaaS? “Some vendors are relabeling as SaaS more traditional outsourcing approaches, and that runs the risk of both confusing and antagonizing buyers.” “SaaS has a distinct meaning that’s essential to understanding its role in your application portfolio. With SaaS, there’s just one software code base, used by all customers, in what’s called a multitenant architecture.” -- Galen Grumen, cio.com

  15. Understanding a SaaS Offer • What are the real competitive differentiators? • What’s different about the RFP? • What do I look for in the vendor responses? • Differentiation! • What role does IT play in the evaluation of a SaaS based solution?

  16. A Big Question How do I get out of SaaS?

  17. Panel • Tim Barker, Senior Director, Salesforce Content, salesforce.com • Dan Carmel, CEO, SpringCM • Robert Carroll, VP Marketing, Clickability • Tom Meyer, General Manager, Digital Record Center, Iron Mountain

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