Sample Assignment on Communication In HSC - Assignment Prime Australia

1. COMMUNICATION IN HSC TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

2. TABLE OF CONTENTS INTRODUCTION.......................................................................................................3 TASK 1....................................................................................................................3 1.1 Relevant theories of communication to the health and social care contexts..........................3 1.2 Communication skills in the health and social care context using role play.............................3 CONCLUSION..........................................................................................................4 INTRODUCTION.......................................................................................................4 TASK 2....................................................................................................................4 1.4 Strategies to observed that supported the service user with specific communication needs......4 1.3 Methods of dealing with inappropriate interpersonal communication between individuals.......5 CONCLUSION..........................................................................................................6 INTRODUCTION.......................................................................................................6 TASK 3....................................................................................................................6 2.1 Explain how the communication process is influenced by values and cultural factors.............6 2.2 How legislation, charters, and codes of practice impact on the communication process in health and social care........................................................................................................7 2.3 Analyse the effectiveness of organizational systems and policies in promoting good practice in communication........................................................................................................8 2.4 Suggest ways of improving the communication process in health and social care setting........8 CONCLUSION..........................................................................................................9 REFERENCES.........................................................................................................10 TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

3. INTRODUCTION This section gives clear description about the appropriate communication skills as well as theories essential within the health and social care context. For the same, case study one is taken into consideration which clearly presents the communication barrier between Bhanu and nurses. Nurse has organized a session just to discuss his diet and lifestyle which is not the recommended for his diabetes. As per the role of nurse, she must have to go through the one on one interaction with Bhanu and give him appropriate justification as well that how he could maintain his diet. Further, this task gives appropriate description about the revant communication theories as well as skills required by Nurse. THIS IS A SAMPLE ASSIGNMENT BUY COMPLETE ASSIGNMENT & SCORE TOP GRADE CONTACT US: TOLL-FREE NO:+61 879057034 EMAIL:help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com TASK 1 1.1 Relevant theories of communication to the health and social care contexts It can be evaluated that there are varied theories of communication in HSC that needs to be implemented in order to improve the skills, capabilities and experience. However, such theories are used by care providers in regard to develop better communication with the service users and safeguard them from any harm. As per the case, Bhanu is from India and thus he faces issues in communicating the disease to nurse at London care setting (Moss, 2012). Therefore, here care providers are required to use humanistic theory and try to develop proper communication with the Bhanu so that they can easily understand his requirements and provide them proper treatment of diabetes. Further, there are different other theories as well such as behavioural and cognitive. Thus, humanistic theory is the best and thus it need to TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

4. be adopted by the care providers so that Bhanu can achieve desired results and overcome the disease. 1.2 Communication skills in the health and social care context using role play Nurse plays a crucial role in providing appropriate health guidelines to Bhanu about his diet as well as various other medical treatments. For the same, Nurse needs to have appropriate verbal as well as non-verbal communication skill (John and Ramesh, 2012). Proper verbal communication is strictly needed so that proper care and information can be delivered to service users. Bhanu is having problem regarding the language as he belongs from different culture as well as background. His family native is from India and the total culture has been changed while they shifted to London. Further, Nurse needed to have better expression dealing as well as translation and interpretation skill so that she can communicate effectively. She should effectively listen to the issues of Bhanu as he consider his lifestyle and diet and respond to the practice nurses interaction (Abelson, 2013). A nurse can go through the communication with Bhanu with the help of spoken or written language in order effectively understand the needs of care users and provide them adequate services. CONCLUSION It has been concluded from this section that by adopting best and most effective communication theories care home can easily resolve any queries of Bhanu and provide him appropriate solution as well. In addition to this, with the help of effective communication skill Nurse can easily discuss Bhanu’s diet and lifestyle which is not the recommended one for his diabetes. INTRODUCTION The report discusses the strategies that health and social care centres can adopt in order to deal with patients effectively and efficiently. In order to elaborate the communicational strategies adopted to undergo better conversations with the patients, one must know about all the details of patients’ feelings and illness, a case of practice nurse and Bhanu is considered. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

5. TASK 2 1.4 Strategies to observed that supported the service user with specific communication needs There are some strategies that could be used to support the social service or the healthcare centre to the band and his family. Since Bhanu is from India and his mother is suffering from hearing problem while he is also suffering from diabetes, therefore, a regular meet up is required followed by one-to-one communication session to sustain speedy recovery from the sufferings of Garita and Bhanu. THIS IS A SAMPLE ASSIGNMENT BUY COMPLETE ASSIGNMENT & SCORE TOP GRADE CONTACT US: TOLL-FREE NO:+61 879057034 EMAIL:help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com In order to ease put the communication between Bhanu and nurse, the behaviourist theory must be adopted in which the nurse should address the illness of Bhanu considering that he belongs to other nationality and he needs to conduct regular meet ups with nurse for regular counselling and medication sessions (Yang and et. al, 2011). On the other hand, when nurse will be addressing the illness of Garita, she must consider the fact the Garita has hearing problem and thus she must cognitive approach to make her understand the medication and prescription. Moreover, health and care providers are required to undertake both verbal and non-verbal communication tactics that helps firm to deal with the patients of dementia. However, it helps them to understand the language of symbols and achieve goals. Also, care providers can take help from pictures and thus provide them better communication system so that issues can be overcome (Turner, 2014). 1.3 Methods of dealing with inappropriate interpersonal communication between individuals There are some methods that may help in dealing with the inappropriate interpersonal communication within individuals that could be caused due to some reasons that could be non-professional behavior, improper placement, disturbance from surroundings, language TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

6. barriers or perhaps due to some medical issues. Among centre skills that are normal or stressed more than in different parts are the capacity to (1) speak and work together with different individuals from the interdisciplinary social insurance group, (2) add to the appraisal and diminishment of danger, oversee and arrange care at the Microsystems level, and (4) use quality change systems (Ancona and Caldwil, 2009). For instance, it is crucial for the health and social care provider to effectively understand the needs and requirements of patients and for that they need to attain training sessions and gain experience. Care takers are required to undertake best practice of dealing with dementia patients and provide them proper emotional support as well so that communication gap can be minimized and best relationship can be developed by providing proper care to service users. There are few other issues as well which could be dealt with following approaches strategically (Moss, 2012).   Inappropriate language could be eliminated by making nurses and all medical staff accountable for the behaviour and use of language and the tone of communication. The patients could be asked for their feedback if they feel that the medical staff’s language was inappropriate or if there was any difficulty in understanding.   It is essential for care provider to undergo proper training so that skills and capabilities can be enhanced in order to achieve desired results. Further, it also helps them to provide proper care to patients and satisfy their needs.   Incongruent messages could be reduced by developing proper channels for flow of information and by keeping track of the information being communicated by and to the medical staff.   The misrepresentation can be minimized by ensuring the written evidence for the communicated prescriptions (Edwards and Holt, 2010). Thus nurse should refrain to misrepresent any fact and counsel Bhanu for his medication using realistic information.   There must be kept the confidentiality regarding personal information of patients and also some facts of the medical center. The nurse should consider this point as Bhanu will feel more comfortable sharing his information when it will be ensured that the info will not be passed to others and it will be kept confidential (Simonsen and Perry, 2009). TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

7.   The nurses and medical staff should be signed a contract to sustain their trust and to enhance credibility which will make nurse more focused while counseling Bhanu for his illness. CONCLUSION There are several methods that are discussed above to deal with inappropriate communication between individuals in health and social care, accountability, following organizational policies and procedures can minimize this effect, ICT communications play a vital role in improving overall communication in healthcare but, adequate training, handling and managing procedures are necessary to avoid any breach of Law, confidentiality and policies. THIS IS A SAMPLE ASSIGNMENT BUY COMPLETE ASSIGNMENT & SCORE TOP GRADE CONTACT US: TOLL-FREE NO:+61 879057034 EMAIL:help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com INTRODUCTION Communication in health & social care is of utmost importance, healthcare organizations need to be expert in communication process because it is the point where interventions begin and any distortion and discrepancies in communication process can affect the overall service and have undesirable outcomes. This task will discuss about the overall communication process in healthcare, how it influences by other factors, how legislations impact the communications and how organizational policies and systems can promote best practices in communication. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

8. TASK 3 2.1 Explain how the communication process is influenced by values and cultural factors For Health & Social Care Centre, there will be limitations of social and cultural acceptance initially because people are very conscious in the case of medical services. Thus receiving high responsiveness from public will be a social constraint until a well-reputed image is built in the eyes of people (Mugappy & Bansde, 2011). With the help of building appropriate brand image medical firms can communicate with more number of customers. Sengupta family was originally lived in India and after shifting to London they have to change their culture as well as ethical constraints and values. The whole family has experienced several difficulties while interacting with the health and care individuals. The communication process is equally influenced by the cultural differences as the patients from different cultures finds it difficult to understand the terminology used in the medical prescriptions etc. For instance, Bhanu may find it difficult when nurse communicates in a language that is unfamiliar to him (Simonsen & Perry, 2009). In order to support the communication needs of Bhanu, HSC can also adopt the alternative languages for the translation and interpretation as per their understandings.A person can also be recruited by HSC centre for additional support. He/she must have experience in wide range of fields, streams and languages. With the support of this person nurses can provide equal support to Bhanu and translate him all the required information about his medical treatment. 2.2 How legislation, charters, and codes of practice impact on the communication process in health and social care The legislation, charters and codes have greater impact on the communication process in the health and social care. These practices provide essential guidelines for treating the patients and keeping confidentiality of the information possessed by them. For the same, legislation which has been framed by the government is Data protection act 1998. According to this act, it is essential to protect the data of service users and other professionals as well. It is required to keep their information confidential. For instance, the health and social care medical centres are required to maintain security in communication process to avoid every kind of breach. Similarly, the Health & Social Care needs to fulfil all such requirements under the law and acts to sustain a high-quality position in the medical industry. Further to it, health and TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

9. social care act 2010, also requires the medical centres to develop some coalition with the government to avail the favours and funds from the public sector to improve communication, maintain security, confidentiality and abide by the law. For instance, telephonic and email conversation is recorded and monitored for security and quality purposes which affects communication process, organizations are required to protect this data from misuse (Ancona & Caldwil, 2009). In addition to this, equality needs to be maintaining in all terms. There should not be any type of discrimination on the basis of gender, age, culture etc. For the same, discrimination act implies which do not favour diversity in any situation. Further, it promotes the better communication in health and social care. THIS IS A SAMPLE ASSIGNMENT BUY COMPLETE ASSIGNMENT & SCORE TOP GRADE CONTACT US: TOLL-FREE NO:+61 879057034 EMAIL:help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com 2.3 Analyse the effectiveness of organizational systems and policies in promoting good practice in communication There are certain systems that could be deployed to enhance the communication affectivity. In order to maintain the effectiveness it is quite essential to form appropriate policies within health and social care. These policies must be form in relation to the information, documents, system, structure as well as overall procedures of company. For the same, care home need to develop effective communication process among their top level management. With the help of set procedures and system care providers timely provide the provide required services to patients and also organize proper interaction sessions in order to make effective and efficient communicative system. In order to maintain appropriate system telephone is the major need (Heinonen and Toivonen, 2008). The utilization of the phone as a part of human services has been talked about finally in the writing and same would be TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

10. implied to sangupta family. At last, the phone has been valuable for individuals who couldn't get customary administrations due to inabilities that made driving incomprehensible. Besides, there must be systems for keeping the documented records of the processes and for tracking the information being delivered to others. Furthermore, the feedback from the patients like sangupta family should be documented to keep the records of issues faced by patients in understanding or interpreting the conversation being held with the nurses or doctors (Courtney and Thomas, 2005). 2.4 Suggest ways of improving the communication process in health and social care setting There are some ways by which the communication could be improved for instance by deploying the system of interpretations and translators that will help minimize the language gap between the staff and the patients (Nee, 2012). Then the medical centre can work on removing the inappropriate language. Inappropriate language could be eliminated by making nurses and all medical staff accountable for the behaviour and use of language and the tone of communication. The Sengupta family could be asked for their feedback if they feel that the medical staff’s language was inappropriate or if there was any difficulty in understanding. The misrepresentation can be minimized by ensuring the written evidence for the communicated prescriptions (Ford, Byrt and Dooher, 2010). For the same appropriate service standards can be set and besides, there must be kept the confidentiality regarding personal information of sangupta family and also some facts of the medical center. The nurses and medical staff should be signed a contract to sustain their trust and to enhance credibility. In the case, the conversation may be held in a separate room so that the public noises and the sound of machines and other doctors’ recommendations won’t disturb the conversation between nurse and Bhanu. This would not only increase the clarity in the communication but will also result in better understanding of prescription. The additional support is to ease out the conversation when there are communication barriers. Such kind of support could be taken from within the health and social care center or from outside. The support could be in the form of translators who could translate and interpret the details to the patients in their mother tongue or perhaps it could be in the form of some technological advancement that may result in better communications (Cooper and Cotton, 2000). Communication can also be improved with the use of ICT software, technological aids and devices. Mobile apps, emailing, telephones are the way to speed up the communication process with minimizing errors. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

11. Technological aids can be used to improve communication between service users and professionals. CONCLUSION Government legislations require organizations to follow the policies and procedures set by the government in communication process. Internal and external communications by the organizations are set by the government standards which affect and help organizations to maintain high standards in communication process using technology while protecting the data and confidentiality. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

12. REFERENCES Abelson, J., 2013. Limited-edition products in the marketplace. Boston: The New York Times Company. Ancona, D. and Caldwil, F., 2009. Predictors of Project Management for Hospital Industry. Journal of Business and Management. pp.23-55. Cooper, M. and Cotton, D., 2000. Safety training – a special case? Journal of European Industrial Training. 24(9). pp.481–490. Courtney, F. and Thomas, D., 2005. Excel HSC & Preliminary PD, Health and PE. Pascal Press. Edwards, J. D. and Holt, D. G., 2010. Case study analysis of construction excavator H&S overturn incidents. Engineering, Construction and Architectural Management. 17(5). pp.493–511. Fleming, L., 2004. Excel HSC Business Studies. Pascal Press Ford, K. Byrt, R. and Dooher, J., 2010. Preventing and Reducing Aggression and Violence in Health and Social Care: A Holistic Approach. M&K Update Ltd. Heinonen, J. and Toivonen, J., 2008. Corporate entrepreneurs or silent followers. Leadership & Organization Development Journal. 29(7). pp.583–599. John, L. and Ramesh, A., 2012. Humanitarian supply chain management in India: a SAP- LAP framework. Journal of Advances in Management Research. 9(2). pp.217–235. Moss B,, 2012, “Communication skills in health and social care” 2nd ed. Sage publishing: London. Shi, G. and Lin, Z., 2010. New thoughts of team-building research: boundary management perspective. China Industrial Economics. pp.94-103. Simonsen, H. and Perry, J., 2009. Risk identification, assessment and management in the mining and metallurgical industries. The Journal of The South African Institute of Mining and Metallurgy. pp.332-332. Turner, J. R., 2014. The handbook of project-based management. McGraw-hill. pp.92. Yang, J. and et. al., 2011. Stakeholder management in construction: An empirical study to address research gaps in previous studies. International Journal of Project Management. 29(7). pp.900-910. Online Chinien, C., 2003. THE USE OF ICTs IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING. [Online]. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com Available through : ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA

13. <http://iite.unesco.org/pics/publications/en/files/3214613.pdf> . [Accessed on 23rd Jan 2015]. Nee, C., 2012. Different types of communication in Health and Social care. [Online]. Available through : <http://prezi.com/w1l0i2hsqxgq/different-types-of- communication-in-health-and-social-care/> . [Accessed on 23rd Jan 2015]. TOLL-FREE NO: +61 879057034 EMAIL: help@assignmentprime.com WHATSAPP NO: +61 424715655 WEBSITE: https://www.assignmentprime.com ASSIGNMENT HELP & WRITING SERVICES AUSTRALIA