Do You Know ???

1. Do You Know ???

2. Do you Know…. What is TBEM? • TATA BUSINESS EXCELLENCE MODEL (TBEM) is a quality framework that advocates continual improvement in business processes and results. It is a basis for conducting organizational self assessments and for giving feedback to applicants (Mjunction services ltd.). • Role of TBEM : • To help improve organizational performance practices, capabilities and results. • To facilitate communication and sharing of information on best practices among organization’s of all types. • To serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning

3. Do you Know…. What are the Core values of TBEM • Visionary leadership • Customer driven Excellence • Organizational and personal learning • Valuing workforce members and partners • Agility • Focus on the future • Managing for innovation • Management by fact • Societal Responsibility • Focus on results and creating value • Systems perspective Corevalues Core Values lead to Processes

4. Do you Know…. What are the different Process Categories of TBEM? • Organizational Profile • Category 1 – Leadership • Category 2 – Strategic Planning • Category 3 – Customer Focus • Category 4 – Measurement, Analysis and Knowledge management • Category 5 – Workforce Focus • Category 6 – Operations Focus Processes lead to Performance Results

5. What are the categories of Performance Results? Performance Result Categories are :- • Customer Focus Results • Product and Process Results • Leadership and Governance Results • Financial and Market Results • Workforce Focused Results

6. Do you Know…. What is the TBEM Burger?

7. The TBEM Burger explained These processes lead to Business Performance Results which are shown in category 7 Categories 1 to 6 elaborate on Business processes under different heads. These processes arise from the core values of TBEM

8. Correlation between Core Values, Processes and Results Do you Know…. Processes Business Performance Results Core values/Concepts

9. 876 – 1000: World Class Leader 751 – 875: Benchmark Leader 651 – 750: Industry Leader 551 – 650: Emerging Industry Leader 451 – 550: Good Performance 351 – 450: Early Improvements 251 – 350: Early Results 0 – 250: Early Development Do you Know…. What are the Score Bands of TBEM JRDQV is a coveted Quality Award given to companies crossing the 650 mark Excellent Average MJ- 486 Beginning

10. TBEM evaluates a business based on two dimensions - Processes & Results A Process refers to the methods used by an organization to create a product or service for a customer. Processes involve people, machines, tools, techniques, materials and improvements in a defined series of steps. The four factors of processes are :

11. Results Results refer to the organizational outputs and outcomes of implementing processes. The four factors used to evaluate results are :

12. Steps toward mature processes Reacting to problems – operations are characterised by activities rather than processes and are largely responsive to immediate needs or problems Early systematic approaches – Operations are being conducted by processes with repeatability, evaluation and improvement. Strategy and quantitative goals are being defined Aligned approaches – Learnings from one process are shared and there is coordination between organisational units. Processes address key strategies and goals of the organisation. Integrated approaches – Efficiencies across units are sought and achieved through analysis, innovation and sharing of information and knowledge. Processes and measures track progress on key strategic and operational goals

13. TBEM Organization Profile

14. What is Organizational Profile? The Organizational Profile is a snapshot of the organization, the key influences on its operations, and the Key challenges faced.

15. Elements of Organizational Profile Broadly, Organizational Profiletalks about two things: • Relationships • Strategic Context • Competitive • Environment • Performance Improvement Systems • Environment Organizational Description Organizational Description talks about key organizational characteristics Organizational Situation Organizational Situation talks about organization’s strategic situation.

16. Organizational Description It has two components: Organizational Environment & Organizational Relationships • Product offerings – Organization’s main products, mechanism to deliver products • Vision & Mission – The distinctive characteristics of Organizational culture . Stated purpose and core competency, safety and Climate change. • Workforce Profile – Employee groups and segments – their educational levels, key elements that engage them in accomplishing vision and mission. • Assets – major facilities, technologies, and equipment. • Regulatory Requirements – Regulatory environment under which organization operates. Applicable occupational health and safety regulations; accreditation, certification or registration requirements.

17. Organizational Description • Organizational Structure – Structure and Governance System, Reporting relationships among governance Bard, Board Committees, Senior Leaders and parent organization • Customers and Stakeholders – The market/geographies in which an organization operates. The key market segments, customer groups and Stakeholder groups; their key current and emerging requirements and expectations. • Suppliers and Partners – Key types of suppliers, partners and collaborators. The role these suppliers, partners and collaborators play in the production and delivery of Key products.

18. Organizational Situation Competitive Environment – Relative size and growth in industry, key changes which affect this position and key sources of comparative and competitive data Strategic Context - Organization’s key business, operational, societal responsibility, and human resource Strategic challenges and advantages. Performance Improvement system – The key elements of your performance improvement system, including your evaluation, organizational learning and innovation processes.

19. MJ Mission mjunctionmakes the world a better place everyday, creating robust and sustainable supply chains by bringing in more efficiency and transparency, disintermediating value destroying middlemen and delivering desired outcomes to stakeholders, always. MJ Vision mjwill be customer-focused, technology-driven and innovative as it charts its progress over the next five years. It will seek to create value for its customers whilst consistently achieving a YoY growth of 25%.

20. Watch out… for more about TBEM