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Development & Implementation of Training

Development & Implementation of Training. Chapter #7. Learning Outcomes. By the conclusion of this discussion you should: Understand how to develop a training lesson plan using the various methods available. Be able to create effective visual aids.

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Development & Implementation of Training

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  1. Development & Implementation of Training Chapter #7

  2. Learning Outcomes • By the conclusion of this discussion you should: • Understand how to develop a training lesson plan using the various methods available. • Be able to create effective visual aids. • Be able select a room arrangement that will facilitate learning. • Understand the qualifications needed to be a good facilitator.

  3. Lecture Method: Maintaining Interest • Questioning: • Why Ask? • Closed-ended vs. Open-ended • Overhead vs. Direct • Relay vs. Reverse

  4. Lecture Method: Maintaining Interest • Getting Responses • Ice-breaker • 10-Second Rule • Listening skills • Movement

  5. Answering Questions • Planning anticipated questions • Practicing answers • Tough Questions: • remain calm • take time to think • answer honestly • ask the audience for assistance • don’t ramble

  6. Lecture Method: Maintaining Interest • Movement

  7. Cruel “T”

  8. Cruel “T”

  9. Beat the Cruel “T” MOVEMENT

  10. Lecture Method: Maintaining Interest • Non-verbal Communication • Eye contact • Nod head • Be enthusiastic

  11. Body Language • Defense • non-desirable positions • audience uncomfortable • Offense • comfortable positions for you and the audience • aggressive but controlled • Positive and Negative Movement

  12. Lecture Method: Maintaining Interest • Remove Filler-words • Variety

  13. Computer Based Training (CBT) • Development issues: • Self-pacing • Interactivity • Sophistication

  14. Games and Simulations • Development Issues: • Simulate as near reality as possible • Include all aspects of real situation • First, allow for skills practice without outside influence • Introduce outside influence

  15. Business Games • Development Issues: • Intercompany vs. Intracompany • Allow adequate time • Key learning points • Feedback necessary

  16. In-Basket • Development issues: • General discussion after activity • Discussion of advantages/disadvantages • Suggest alternative approaches • Lessons learned

  17. Case Study • Development Issues: • Facilitate group discussion/List of questions • Identify key learning points • Do not give solutions • Allow adequate time to complete • Use real cases if applicable - update

  18. Role Play • Development issues: • Feedback necessary (instructor, other trainee, 3rd party) • Tailor standard role plays to trainees • Have trainees write their own – skills practice

  19. Behavior Modeling • Development issues: • Allow trainee to watch model (preferable with cues) • Perform behavior • Analyze own performance • Receive feedback • Give everyone the same opportunity

  20. On-The-Job Training • Development Issues: • Skilled trainers/coaches/mentors • Remember to prepare and follow-up • Mentoring: • Support, Voluntary, Logical assignment • Short-term, Orientation, Unstructured • Monitor program

  21. Visual Aids • Use When You Need to: • focus attention • reinforce, clarify, or emphasize your verbal message • stimulate interest/add variety • illustrate factors that are hard to visualize • help participants grasp information (83% of learning comes through site)

  22. Visual Aids Visuals that DISTRACT from the Presentation should not be used! • Do NOT Use Visual Aids to: • impress your audience with overly detailed tables • avoid interaction with your audience • make more than one main point • present simple ideas that are easily stated verbally • Present irrelevant data

  23. OVERHEAD/ SLIDES FLIP CHARTS AUDIO-VISUAL Proper Use of Visual Aids

  24. Training Room • Eliminate distractions • Windows, wall hangings, colors • Lighting considerations • Square shaped • Carpeted with sound-absorbing walls and ceiling • Temperature controls • Quiet

  25. Room Logistics • Ensure there are enough seats for everyone. • Make sure the area is clean. • Set up your materials and visuals. • Have extra supplies on hand. • Set-up the room prior to training (if possible). • Tables (moveable) and chairs (comfortable)

  26. Semi-Circle/U Arrangement

  27. Center Table Arrangement

  28. Round-Table Arrangement

  29. Classroom Arrangement

  30. Chevron Arrangement

  31. Half Round Arrangement

  32. Without Tables Arrangement

  33. Without Tables Arrangement

  34. Off-site Facilities • No interruptions • Change of pace • More compatible facility • Rooms, food, lighting, equipment • Cost • Availability

  35. Trainer Qualifications • KSAs • Credibility • First impression • Experience

  36. Conclusion • Development of effective training methods is essential to the success of your training program. • Visual aids are a great supplement to any training if utilized effectively. • Careful thought and preparation needs to go into the training facility. • Knowledgeable, credible facilitators are also necessary for success.

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