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Microsoft Dynamics AX 2012. Operations 2.0 and Process Entrepreneurship. Fostering Innovation on a Global Scale Enabling process entrepreneurship is a key mandate. 66% of CEOs believe their organizations need to introduce fundamental/radical changes in the next 2 years.
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Microsoft Dynamics AX 2012 Operations 2.0 and Process Entrepreneurship
Fostering Innovation on a Global ScaleEnabling process entrepreneurship is a key mandate • 66% of CEOs believe their organizations need to introduce fundamental/radical changes in the next 2 years “Products and services can be copied. Our business processes and our business models are our differentiators.” CEO – Global Enterprise Flexibility to rapidly implement innovation is a key enabler Productivity innovation is needed now more than ever Business process entrepreneurship is a key competitive advantage
Dynamic Business Operations Today’s enterprise software challenges • Legacy systems at Corporate/HQ designed pre-Y2K and unable to keep pace • Local operations need to innovate quickly to respond to dynamic market conditions • Workers have difficulty managing structured and unstructured data to deal with process exceptions. • IT backlog is driving need to “rationalize, modernize, simplify, standardize and for ongoing governance” • With consumerization of IT, employee productivity needs to be supported by devices and social networking technologies • “A recent survey found that the majority of end users (60 percent) find enterprise applications somewhat difficult, very difficult or almost impossible to use, hampering employee productivity.” CIO Magazine, 2008
Process Standardization vs. Process Entrepreneurship • A balancing act Corporate Headquarters Standardized global processes Corporate Headquarters Manufacturing Market-differentiated products/services operations Retail Market-differentiated products/services operations Manufacturing Retail Process Standardization Process Entrepreneurship • 80% of users • Roles: schedulers, buyers, operators, QA managers, etc. • 20% of users • Roles: finance, planners, corporate buyers • 80% of users • Roles: store managers, associates, stockers, tellers, etc. Process Entrepreneurship
Dynamic Businesses Requires a Paradigm ShiftFor enterprise solutions Operations 2.0 Customer-/demand- driven operations Global visibility Local agility Multi-enterprise collaboration User-centric interfaces Community-driven process innovation and standardization Dynamic multi-enterprise collaboration Dynamic multi-site collaboration Static standardized workflows Dynamism of Customer/Market Demands Operations 1.0 Complexity of Product/Service Operations Global standardized products/ services Market differentiated products/services Joint value creation of customer-driven products/services
Microsoft Operations Management PlatformThe path to Operations 2.0 Global, Market-Specific, Ad hoc • PROCESS • Shared corporate processes • Optimized local operations with Operational ERP • Agile process entrepreneurship • ECOSYSTEM • Connected ecosystem/virtual organization • Multi-enterprise collaboration • Simplified regulatory compliance Customers, Suppliers, Contractors ECOSYSTEMS PROCESSES Engaged and Empowered Workforce Market-Differentiated Products/Services Operations Intelligence | Operations Process Management | Operational ERP Joint Value Creation ROI Role-based Productivity, Social Innovation On-premise |Online PEOPLE Vertical Partner Solutions • PEOPLE • Easy to use • Minimal training • Collaborate on standardized and ad-hocprocesses • Enterprise social networking • PLATFORM • Common technology stack • Agile business platform • BI tools for everybody • Partner ecosystem (same platform) • IT efficiency
Achieving Global Visibility and Local EntrepreneurshipThe Microsoft Operations Management Platform at Work Administrative ERP Operations Management CORPORATE HQ SYSTEMS Partner-hosted Microsoft Dynamics AX Microsoft Partner Solutions Operations Management MANUFACTURING Microsoft Partner Solutions DIVISION Operations Management Operations Management SUBSIDIARY DISTRIBUTION Microsoft Partner Solutions Microsoft Partner Solutions Global Standards Operations Management in the Cloud Market-differentiated Products & Services Vertical Partner Solutions Entrepreneurship and Role-based Productivity
Wrap Up: Microsoft Operations Management Platform Balancing process standardization and process entrepreneurship with a single platform People Processes Ecosystem • Easy to use • Social networking with business control • Enhances productivity • Minimal training • Meets local requirements • Enforce global standards • Enable local process entrepreneurship • Operations intelligence • Multi-enterprise • Ad-hoc collaboration • Connected stakeholders • Rationalized and simplified processes and systems • IT efficiency • Global partner network
For More Information For white papers and other materials: • Contact: Chuck Stahl Practice Leader, Microsoft Dynamics AX cstahl@elogicgroup.com (585) 506-4526