New Hotel Design & Enhancements

1. New Hotel Design & Enhancements Spring 2009 Release Preview

2. Spring 2009 Release Preview Empowering travelers and travel managers with better decision-making tools Egencia strives to champion purposeful innovation through the development of superior self-service online tools that: • Are easy to use • Meet and exceed the needs of travelers and travel managers • Create cost-effective and efficient ways to book and manage travel • Help you Get Ahead™

3. New Features Overview Welcome to our release preview focusing on the latest solutions for your travel program, including • New Hotel Design & Enhancements* • Meetings & Incentives Integration • Dynamic Messages * this presentation

4. New Hotel Design & Enhancements Available in Australia, Canada, India & U.S. All Technology Tiers

5. New Hotel Design & Enhancements Egencia’s new hotel design and enhancements offer greater ease-of-use, creating an enhanced hotel shopping path that delivers increased efficiency through powerful tools and resources, including Google Maps. • Egencia’s new and innovative hotel shopping path provides an improved user experience that is smart by design • Streamlined search results enable Arrangers and Travelers to quickly scan hotel search results and choose the hotel rate that meets both traveler and company needs • Interactive mapping technology, search results, and policy indicators include color-coded map pins to encourage policy-compliant behavior

6. For Travel Managers, a Lot to Like • Encourage policy-compliant traveler behavior, driving increased program savings • Deliver efficiency and ease-of-use, in turn leading to higher adoption • Interactive Googlemap pinpoints the search address or landmark, speeding up the process of finding the right hotel in the right location • Negotiated and preferred hotels are easily identifiable on the map via color-coded pins, highlighting preferred vendors

7. For Travel Managers, a Lot to Like • Hotel sorting logic for non-city/airport searches respects both company negotiated and preferred hotel relationships and distance sort criteria • Improved rate descriptions help travelers and arrangers more easily identify a hotel’s value-add amenities, flexibility and cancellation policy • Hotel prompt is designed to drive program compliance and online adoption by reminding travelers when their trip does not include a hotel

8. Enhancements Help Arrangers & Travelers • Easy-to-use search form helps Travelers and Arrangers quickly search for hotels worldwide by city, airport or partial address or select one of their company’s custom destinations • Streamlined results enables Travelers and Arrangers to quickly scan the page and find the hotel they are looking for • Interactive Googlemap pinpoints the search address or landmark, which speeds up the process of finding the right hotel in the right location • Color-coded hotel map pins make a company’s preferred hotels easier to identify

9. Enhancements Help Arrangers & Travelers • Travelers and Arrangers can drag the map to dynamically update hotels displayed on the map and in search results • Rules and restrictions have been exposed and the language updated to reduce confusion about ESR (Expedia Special Rates) and EPR (Egencia Preferred Rates) rates • Hotel promptreminds busy Travelers and Arrangers when a trip does not include a hotel, helping them complete travel plans while staying within company policy

10. Hotel Search Wizard

11. Standardized Hotel Search Wizard Hotels tab The Hotel Search Wizard looks the same on the Egencia homepage, hotels tab and Change search pop-up. Change search pop-up

12. City / Airport or Address Radio Buttons City / Airport or Address Radio Buttons The wizard always displays the two search type radio buttons: City, Airport or Address

13. City / Airport or Address Search Field Find hotels near a city or neighborhood Search Field We now have improved visibility of address searches! Users can use the same field to input: • City • Airport • US Address or International Address • Partial address • Intersections • Zip code, and • Broad points of interest

14. New! Custom Destinations Drop-down Menu Custom Destinations Drop-down Menu For companies where one or more custom hotel destinations are defined, the custom, Company destinations drop down menu will display. • The menu contains an item for every custom destination defined for the current company, sorted alphabetically by custom destination display name, up to 35 custom destinations.

15. Additional Options Additional Options The Check-in and Check-out date controls have a new location, but their user interface and functionality are the same. The Guests drop-down menu is not shown when more than one traveler is being arranged (Group shopping does not support more than one traveler per room) When the form is initially loaded, the Hotel name, hotel class link is displayed. • When clicked the Hotel name and Hotel class controls are displayed. • Interface and functionality are unchanged.

16. Improved! Hotel Search Egencia’s Hotel Search has some great improvements: • Reduced search failures for small towns through improved search error handling • Select from a list of cities or retry their search by providing additional address information • The hotel search guides the user to enhanced address based search.

17. Improved! Sorting Default: City vs. Vicinity Enhanced hotel sorting for address based searches respects both company negotiated and preferred hotel relationships and distance sort criteria, by defaulting to city vs. vicinity view.

18. Hotel Search Results Page

19. The Sort by drop down menu lets the traveler sort the hotel results by the item most important to them. • The “#“ hotels near is the number of hotel results returned from the current search • The “Area” filter is displayed for city, and airport and custom Hotel Destination searches The filter by amenities interface is updated, but the filtering behavior remains unchanged, The site will perform a new search based on the new selections, and will display those hotels that match all of your search filter criteria. Hotel Search Result Page

20. The Standard Google controls allow Travelers and Arrangers to zoom, drag, or switch from map to hybrid or terrain view. Search Results Interactive Map Features Map pin indicators provide a visual location of the current hotels included on the search results page. The color of the pins on the map provide additional visibility into the hotel rate type: Green – Company preferred or negotiated rate Gold – Egencia preferred rate Blue – Expedia special rate Grey - GDS only rate

21. Search Results Interactive Map Features The Interactive Google map pinpoints the search address or landmark with a green arrow, helping speed the process of finding the right hotel in the right location • The green arrow appears for address, landmark and custom destinations searches • Hovering over the green arrow marker will display the search address, landmark or custom destination name

22. Search Results Interactive Map Features When the traveler drags or zooms the map, the “Update hotels on map” button appears. Clicking on the button kicks off a geo-centered search.

23. Interactive Map Pane Features • The property information pop-up appears when the pin is clicked • The pop-up allows the Traveler or Arranger to easily preview hotel information based on the map location • Clicking on the “View rates” button dynamically brings the selected hotel to the top of the search results pane and automatically opens the rate display to display hotel rates

24. Interactive Map Pane Features Travelers and Arrangers can drag the map to dynamically update hotels displayed on the map and in search results

25. Search Results – List Pane Features The Scroll bar allows for ease of use when viewing hotel search results without displacing the map Clicking on Views Rates or Hide Rates expands or contracts the rate display.

26. Hotel Rate Display Features The Search results will display up to 5 rates for each rate type – Egencia Preferred Rates, Expedia Special Rates, & Published Rates Egencia Preferred Rates include the bird icon

27. Hotel Rate Display Features The negotiated rate includes the Company name (Hotel Demo) and the handshake icon. The hotel Photos, Features & Amenities, Location links have not changed.

28. The special rate info pop-up appears when the cursor hovers over the “Flexible” rate type description or clicks on “more info” Hotel Rate Display Features

29. The “No payment required” and “No cancellation fees” have been added for awareness of rate flexibility. Amenities are pointed out, including loyalty points, free breakfast, etc. Hotel Rate Display Features

30. When a discounted rate is available, the original average rate per night will be shown with strike out pricing. Hotel Policy & Discounted Rates The site now displays negotiated, published and Egencia Preferred Rates (EPRs) and Expedia Special Rates (ESRs) on the search results page rather than the hotel information site Rooms & Rates page.

31. Hotel Policy & Rules Rate transparency – Rooms & Rates page Terms are clearly visible, and no longer accessed through a link The language has been updated to improve clarity and comprehension of the rules and restrictions For example: Cancellations and changes must be made before 11:00PM local hotel time versus the old message of 12:00AM

32. When a discounted rate is available, the original average rate per night will be shown with strike out pricing. Hotel Information The Hotel Information section pops up over the search results enabling quick access to additional hotel information without losing track of where they were in the hotel shopping process, Everything else has stayed the same in the section.

33. Hotel Cross Sell A hotel booking reminder page has been added to the post booking confirmation flow, pre-trip email and confirmation email when a traveler’s itinerary does not contain a hotel. The hotel recommendations included in the module are within company policy and based on the traveler’s destination. For example: “Need a hotel in San Francisco” displays 3 in policy hotels If the traveler’s destination is not known a generic module appears without specific hotel recommendations. Instead, it provides a Find a Hotel button to search for hotels.

34. Hotel Brand &Hotel Chain Reporting

35. Hotel Terminology Hotel Brand • Marketing brand of the hotel, the specific hotel within a chain • Examples: Westin, Sheraton, Four Points Hotel Chain • A collection of Hotel Brands • Examples: Starwood, Kimpton

36. Hotel Brand and Hotel Chain Reports Egencia now incorporates hotel brand and hotel chain reporting in selected reports Two new reports: • Total Hotel Spend by Hotel Chain • Total Hotel Spend by Hotel Brand Additions to current reports: Hotel Brand and Chain information will be added to two current reports • Hotel Bookings Detail • Hotel Bookings Summary

37. New Reports: Total Spend by Chain or Brand

38. Booking Summary & Booking Details Reports Enhancements to current reports

39. New Search Parameters • Relevant Hotel Chain & Hotel Brand filters were added to all four reports

40. New Hotel Design & Enhancements Hotel Shopping Path Enhancements • New and innovative hotel shopping path that delivers efficiency and ease of use through an improved user experience that is smart by design • Streamlined search results enable arrangers and travelers to quickly scan their hotel search results and choose the hotel rate that meets both traveler and company needs • Interactive mapping technology and policy indicators including color coded map pins encourage policy-compliant behavior

41. Thank you for reviewing Egencia’s New Hotel Design & Enhancements We’re excited to bring you great new hotel tools that include: • A new and innovative hotel shopping path that’s easy to use and smart by design • Streamlined search results • Interactive mapping technology • Policy indicators including color-coded map pins Other features for Spring 2009 Release: • Dynamic Messages • Egencia Meetings & Incentive Integration