KM & TC

1. KM & TC Angelo Mohanan STC Learning Session, Gurgaon

2. “We are entering (or have entered) the knowledge society in which the basic economic resource . . . is knowledge . . . and where the knowledge worker will play a central role.” –Peter Drucker, 1993

3. KM in other disciplines • Management • Information systems • Information technology • Business theory • Social psychology • Organizational behavior • Organizational learning • Communication

4. KM by definition • “Organizational Memory” • “Transfer of Experience” • process for optimizing the effective application of intellectual capital to achieve objectives • process of capturing, organizing, and storing information and experiences of workers and groups within an organization and making it available to others • managing tacit knowledge (held in an individual's brain in the form of know-how and experience) and explicit knowledge (recorded independently of humans) • range of practices used by organizations to identify, create, represent, and distribute knowledge.

5. Approacheswe know! • Document-centered • document to people to document • Technology-centered • technology to people to technology via documents • Socio-organizational • people to people via technology • Knowledge Organization • knowledge to intellectual capital to innovation

6. Where do we come in? • Discuss/Brainstorm • Document/Blog • Comment/Review/Edit • Learn/Understand/Know/Ideate

7. Knowledge Conversion! • Socialization—from tacit to tacit • Externalization—from tacit to explicit • Combination—from explicit to explicit • Internalization—from explicit to tacit

8. Oldschool of thought “On reflection, there is actually considerable logic behind the idea that technical writers would be able to understand certain forms of knowledge - particularly technical knowledge - and contribute to an electronic repository.” -Davenport and Prusak Working Knowledge

9. Cheer up! • Leonard: “our discipline is inextricably intertwined with the knowledge management revolution.” • Wick: “technical communicators are contenders for leadership roles in knowledge management” • Applen: “technical communicators . . . are at the center of an organization’s knowledge” • Hughes: “technical communicators add value by creating organization (internal) knowledge”

10. Our needs? • Opportunity to lead • Contribute, not support • Drivers of change • Recognition • Rewards

11. We have been Redefining • We need to add value to the product • We need to be involved in planning • We want to become information technologists • We want to become product specialists • We can do product testing • We are information designers “We must see ourselves as knowledge creators!”

12. Are weKnowledgeSpecialists? • helping SMEs convert knowledge to documents “tacit to explicit” • helping product teams derive group knowledge about product “explicit to tacit” • helping create knowledge assets “explicit to explicit” • we can operate cross-functionally to induce collaboration We are expert communicators!!!

13. Enterprise 2.0! ideation communities of practice discussion forums enterprise search IM/chatrooms bookmarking taxonomy/tagging podcasting/vodcasting virtual classrooms • social sites • next-generation portals • content management system • user profiles • experts database • blogs • micro-blogs • collaboration wikis

14. Let’s move beyond seeing ourselves as information packagers to seeing ourselves as knowledge creators! xngelo@gmail.com | twitter.com/xngelo K-Community – Delhi(facebook)