1 / 6

1G MSIL SFOA1 Trial Update Week Ending: 04 April 2008

1G MSIL SFOA1 Trial Update Week Ending: 04 April 2008. Cautionary Statement and Disclaimer

adeola
Download Presentation

1G MSIL SFOA1 Trial Update Week Ending: 04 April 2008

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 1G MSIL SFOA1 Trial UpdateWeek Ending: 04 April 2008

  2. Cautionary Statement and Disclaimer • BT's 21st Century Network is still in the process of development and the subject of consultation.  The information in this presentation may be subject to change at any time without further notice and exclusive reliance on the information in this slide pack is at your own risk.  BT has taken reasonable care to check that the information contained in the following slides is accurate at time of publication.  In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available.

  3. Service FOA1 Trial Update • Summary • 1G IBH, ISH, APH Launched on 30/01/08 • Service First Office Application Testing continuing post launch • Good progress on fixing faults found during Trouble to Resolve testing • Bills produced and checked for correct connection and rental charges • Next OSS release weekend 12/13 April 2008 – additional functionality and fault fixes • Portal • Not considered fit for purpose yet • Fixes to major issues expected in next OSS release • Meanwhile customer orders are welcome by Customer Requirements Form (CRF) or by phone

  4. Service FOA1 Trial Update • In-Building Handover (IBH) • Three customer journeys being tested • Journey 1 • Lead to Cash (L2C) scenarios complete. • Trouble to Resolve (T2R) scenarios underway. • sample scenario: Replace card • Journey 2 • Lead to Cash (L2C) scenarios near completion. • sample scenario: Customer rejects handover • Trouble to Resolve (T2R) scenarios will start shortly. • Journey 3 • Lead to Cash (L2C) scenarios near completion. • sample scenario: Cease order • Trouble to Resolve (T2R) scenarios complete. • sample scenario: Equipment disconnected

  5. Service FOA1 Trial Update • In-Span Handover • Three customer journeys being tested • Journey 1 (Point of Handover Cable Chamber) • Lead to Cash (L2C) scenarios near completion. • sample scenario: Jeopardy management • Trouble to Resolve (T2R) scenarios will start shortly. • Journey 2 (Point of Handover Cable Chamber) • Lead to Cash (L2C) scenarios complete. • Trouble to Resolve (T2R) scenarios will start shortly. • sample scenario: Cancel fault report (trouble ticket) • Journey 3 (Point of HandoverOff Rack) • Lead to Cash (L2C) scenarios near completion. • Trouble to Resolve (T2R) scenarios underway • sample scenario: Structured questions

  6. 1G Scenarios Run Rate and Metrics Overview

More Related