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Chef Larry’s Intranet Café

Chef Larry’s Intranet Café. Creating an Internal Web Site for Staff. Welcome. Menu du Jour. Apéritif Hors d’oeuvre Salade verte Entrée Dessert Digestif. Apéritif. Recipes that didn’t quite work!. 1. Paperless Office. 2. Staff Yellow Pages. 3. Internal Web Pages. Hors d’oeuvre.

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Chef Larry’s Intranet Café

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  1. Chef Larry’s Intranet Café Creating an Internal Web Site for Staff Welcome

  2. Menu du Jour Apéritif Hors d’oeuvre Salade verte Entrée Dessert Digestif

  3. Apéritif Recipes that didn’t quite work! 1. Paperless Office 2. Staff Yellow Pages 3. Internal Web Pages

  4. Hors d’oeuvre Definition ·In’ tra net - n. “A computer network connecting an affiliated set of clients using standard Internet protocols, especially TCP/IP and HTTP, connected by secure, possibly virtual, networks.”

  5. So, isn’t this just like our Internet Web site?

  6. Yes 1. Uses a Web server to deliver content 2. Requires organization and guidelines 3. It requires maintenance

  7. No 1. Small, known audience and want to keep it that way! 2. Easy to forget if it isn’t often used 3. Security permissions very important 4. You know the capabilities of your users

  8. So, am I not just DOUBLING my work?

  9. No! • We all have documents in electronic format • We all need to share information • There are great ways to organize it, but do we? • Some of the information may already be on your public Web site, but could be rearranged for staff use

  10. What types of things would you put on your library’s intranet?

  11. Salade Verte Where does it belong?Internet, intranet, neither? • List of library hours, general phone numbers, addresses • Staff work phone list • Staff home phone list • Meeting room schedule • Public service policies • Personnel policies • Press releases • Photos of staff party

  12. What format? 1. Print versus screen 2. HTML versus native file format 3. Adobe PDF versus native file format 4. Paper versus electronic 5. One file versus two

  13. Guarding the Recipes 1. Unpublished URL 2. Login with username and password 3. Authenticate by IP address

  14. Things to Remember! 1. Modify work patterns, don’t add work 2. Determine best file format 3. Store data in one place 4. Don’t duplicate Internet site 5. Organize directory structure 6. Determine security permissions 7. Develop content guidelines 8. Create style guides and templates 9. Experiment with advanced features 10. Keep them coming back!

  15. 15-minute break

  16. Entrée A demonstration of CMPL’s Intranet

  17. How to Build • Outsourcing • Intranet in a Box • From scratch

  18. Outsourcing Pros • Don’t have much staff expertise in running a web server • Don’t have the hardware/software • In a hurry, can be happy with a generic solution

  19. Outsourcing Concerns • Do you feel comfortable with someone else safeguarding your data? • Is the customer service of the provider adequate? • What happens if you want to take your data and switch providers? • What are the guarantees regarding uptime, security, etc? • Are you creating extra work by having to transfer documents to a second location?

  20. Out of the Box Pros • Ready to go • Saves time • Don’t have to understand how it works

  21. Out of the Box Concerns • Canned look and feel • Might be hard to fix if it “breaks” • May not exactly match your organization’s style

  22. From Scratch Pros • Custom design can exactly match your needs • Can have the “look and feel” of your organization’s culture • Can be designed for maximum appeal

  23. From Scratch Concerns • Can be time consuming to setup • Can require programming skills

  24. Miscellaneous • May need to train staff how to author Web pages who may not know HTML (e.g. Policies) • New windows for whole documents? • Some documents everyone may want to “write” on and will need permissions • Prepare documents for search engine results • Dates in documents may update to current date making them look newer than printed

  25. If I build it will they come?

  26. No!

  27. If we build it will they come?

  28. Maybe!

  29. Dessert Keep them Coming Back A. This is something for every department! B. Make it fun, yet informative C. Use staff names and photos D. Keep it current! E. Pack it with information and promote it

  30. Maybe • Subtle force - word of mouth • Moderate force “available exclusively on the intranet • Create a portal worthy as browser startup • Make part of Active Desktop • Offer sufficient access, e.g. lounge

  31. Fromage Comments from a RHPL Web user “I am definitely not computer literate, so the RHPL Web makes the ‘big gray box in front of me’ less intimidating. It is also a nice way of learning more about other employees in this huge building, especially those who work on another floor entirely. The set-up is really attractive and unique; I don’t know how anybody can keep from using this service. In conclusion, it must be great for patrons who walk by the Web-equipped terminal at the Information Desk; the new ‘toy’ has the employees smiling and looking riveted, so they must see how much fun we have working here!”

  32. Digestif Questions

  33. La Fin Further information is available at: http://www.cmpl.org/presentations/larry

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