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Spirit Airlines: Failure in Systems Implementation and Conversion

Spirit Airlines: Failure in Systems Implementation and Conversion. Chapter 8 Case 5. Problems in System Implementation & Conversion. Lack of proper training of employees. No senior representative at the company who may have been able to foresee problem before it happened.

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Spirit Airlines: Failure in Systems Implementation and Conversion

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  1. Spirit Airlines:Failure in Systems Implementation and Conversion Chapter 8 Case 5

  2. Problems in System Implementation & Conversion • Lack of proper training of employees. • No senior representative at the company who may have been able to foresee problem before it happened. • Poor timing in implementing the cutover to the new system - implemented during the rush season. • Poor policies regarding the idea of allowing individual departments to manager their own projects and not involve the IT department.

  3. Effects of the Conversion • Costly down time. • Angry customers. • Task of trying to winning back customers. • Task of rebuilding confidence level of attracting and retaining customers. • Damaged relationships between New York & New Jersey Port Authority.

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