PTIMIZE

1. O PTIMIZE HP Technology Services When technology works, business works. Speaker Name – Title Date

2. The Challenge Creating business value in uncertain economic climates Prepare for tomorrow • Deliver today AND WITH Application and information complexity Rigid infrastructure Changing business processes

3. Your Business Runs on Your Infrastructure It can’t go down and it has to work together. You are only as competitive as your IT systems enable you to be. Both today and tomorrow

4. Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problems We help you keep your business running, no matter what. Technology Services Keep my technology running. Always On Transform my infrastructure for the future. Converged and Virtualized Simplify and integrate my business communications. Unified and Connected Make efficient use of my infrastructure resources. Energy and Resource Efficient

5. Always On

6. Always On Maximizing uptime for the technology that drives your business • Improve availability and reduce downtime. • Reduce operating costs with improved service processes. • Accelerate growth by aligning service levels with business needs. • Realize rapid ROI on technology investments. Mission Critical Service, Security Services, ITSM Services, Support

7. HP Mission Critical Services • Business outcomes • Keep business services running 24x7 - get back up fast when downtime occurs and proactively attack all possible sources of future downtime • Improve operational efficiency, reduce costs by leveraging HP support automation technology and IP to restructure your in-house staff and process • Services • Mission Critical Partnership • Critical Service • Proactive 24 • Proactive Select HP Difference Seamless blending of reactive and proactive for the SLA you need Reactive Proactive Technology drives business growth Mission Critical Partnership Bridging the business and IT GAP Critical Service Proactive 24 Keep the right services running Proactive Select

8. Establishcontinuousimprovementplan Scopedefinition &initiation Business Impact Analysis & Risk Assessment Implementation ISSM Transformation Engine Define KPIs, metrics,reporting Maturity modeling Control system design Security, Compliance and Continuity Services • Business outcomes • Avoid the expensive consequences of security breaches — including cost of downtime • Keep business secure with improved security controls around on site data, data in-flight, and off site data • Accelerate growth: Meet compliance requirements and protect business innovation • Services • Applications Security • Business Continuity and Recovery • Data and Content Security • Data Center Security • End Point Security • Identity and Access Management Risk Management and Compliance • Security Operations HP Difference Security practice IP on tools, methodology & process, combined with cutting edge services Risk modeling Control implementationtemplates INFOSecFramework Applicability maps Reference guides

9. IT Service Management Services HP Difference • Business outcomes • Take cost out with improved staff efficiency and faster response time • Reduce the risk of non standard process causing downtime or disruption • Improve communications and relationships between IT and the Business • Services • ITSM Assessment Services • Mission Critical Partnership • ITSM Improvement Services • Education Services HP is the industry leader in ITIL; we are a global sponsor and advisor to ITSMF. HP wrote the ITIL v3 Ops book, and we have 12000+ ITIL trained experts and the industry's largest certification business Business Objectives Service Level Requirements

10. HP Support Services • Business outcomes • Keep business running by getting back up fast • Easy to sell and buy – our HP Care Pack services packages allow flexibility and speed of purchase • Improve business uptime by leveraging HP IP for Support Automation with HP Insight Remote Support to solve your issue faster • Services • Installation and Startup • Hardware Support • Call to Repair • Software Support • Support Plus/Support Plus 24 HP Difference One simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies Software Servers & Storage Networks Imaging & Printing Desktop & Mobile Support plus & Support plus 24 Install & startup Next day Call to Repair SW support 24x7 Same day

11. Converged & Virtualized

12. Converged and Virtualized Transforming to stimulate growth and focus on innovation • Free resources to drive innovation. • Ease capacity expansion. • Improve utilization with faster service provisioning and simplified management. Converged Infrastructure, Data Center Transformation, Virtualization, Cloud

13. HP Converged Infrastructure Services Service catalog Sourcing decision and governance policies Service management Metering and reporting Change management and training Support strategy • Business outcomes • Converging technology silos under a common architecture for building centrally delivered, shared service based, cloud solutions. • Accelerating people and process adoption of converged infrastructure, decreasing time to implement and deploy IT for new business initiatives from weeks to hours. • Services • Visioning workshop • Planning and Roadmap • Design • Pilot • Implementation HP Difference HP Converged Infrastructure Architecture, vision, products. Cloud portfolio IP, people and process expertise.

14. HP Cloud Consulting Services • Business outcomes • Build cloud infrastructure and operating model with confidence; public, private, hybrid – align business needs to service sourcing strategy and technologies. • Design and plan for scalable, flexible and comprehensive cloud infrastructure while transforming your IT organization into a service provider/broker to the business. • Services • Discovery Workshop • Planning and Roadmap • Design HP Difference • HP Reference Architecture for Cloud • HP Cloud Capability Model and Planning Tool • HP Software and HP Converged Infrastructure architecture and technologies

15. Data Center Transformation Services • Business outcomes • Consolidating data centers into fewer facilities reduces costs of operation, increases energy efficiency, and increases capacity • Consolidating and modernizing servers, storage and networks and underlying infrastructure increases capacity, flexibility, and accelerates business responsiveness • Services • Strategy • Design • Transition • Operation • Continual Service Improvement HP Difference • HP Data Center Transformation Delivery Playbook built on HP IT and customer projects • Ranked in leaders quadrant in Forrester’s ‘IT Consolidation Consultancies’ Study * *The Forrester Wave™: IT Consolidation Consultancies, Q2 2008

16. Virtualization Services • Business outcomes • Keep business running by proactively managing change and reducing the risk of downtime • Provide better business services by improving IT staff productivity and service availability • Deploy new services to the business faster • Services • Strategy • Design • Transition • Operation • Continual Service Improvement HP Difference Clients should partner with HP because we are flexible, our portfolio is comprehensive, our expertise spans the lifecycle, and we partner with all virtualization technology providers.

17. Server & Storage Infrastructure Solutions • Business outcomes • Free up sunk cost and expand capacity by transforming your server and storage infrastructure to simplify infrastructure management in a secure, cost-efficient way • Achieve project goals for the business without adding to permanent & fixed resource pool • Services • Storage Infrastructure Optimization • Storage Consolidation • Data Protection & Replication • Storage & Data Migration • Storage Virtualization • Server consolidation, virtualization, standardization HP Difference HP addresses every phase of server and storage infrastructure management, from architecture and installation to integration and consolidation.

18. HP Client Infrastructure Solutions • Business outcomes • Rethink the PC - the right client for the right client workload • End user productivity - any device connected anywhere • Lower total cost and increase operational efficiencies • Services • HP Business Value Services • Windows 7 Migration • Client Virtualization Services • Client Management & Security Services • Client Application Management • Data Protection & Recovery Services • Microsoft Infrastructure Services HP Difference HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, and technology • Client Virtualization & Infrastructure • Client Virtualization • Client Migration • Client Application Management • Client Management & Security • Data Protection and Recovery Help customers reduce total cost of ownership, increase security, readily adapt to new business requirements, and simplify management with reliable Client/Desktop/Mobile infrastructure solutions.

19. Unified & Connected

20. Unified and Connected Implementing a well-architected communications infrastructure • Save computing cost, storage, security and telecom charges • Accelerate response times, improve collaboration and productivity • Achieve faster time-to-market Unified Communications and Collaboration, Microsoft and Network Infrastructure

21. HP Unified Communications and Collaboration • Business outcomes • Reduce telecommunications costs • Enhance business responsiveness and accelerate turnaround • Increase end-user productivity – wherever, whenever, with any device • Seamless integration of voice, video and data • Services • Business Value Services • Voice Solutions • Messaging Solutions • Collaboration Solutions • Integrated Business Solutions • Network Upgrades & Security • Support Services HP Difference Access to voice, data, and video services regardless of time, location or device People Integrate and simplify Corridor warrior Road warrior Technology Process Call center agents Commuter Fixed desk

22. Interoperable Management Integrated Virtualization HP ServersStorage andNetworking HP & Microsoft Solutions for Unified Communications and Collaboration • Business outcomes • Improved communication, lower messaging costs • End user productivity - any device connected anywhere • Improved effectiveness from global collaboration and information sharing • Services • Messaging & Unified Communications services • Collaboration & Content Management with SharePoint • Unified Messaging; Exchange Upgrade / Migration • Unified Voice integration • Communications-Enabled Business Process HP Difference Most integrated stack in the industry - HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, technology

23. Network Infrastructure • Business outcomes • Improve levels of network availability & response time • Grow, maintain, manage and evolve your network • Reduce impact of new technology implementation • Services • NW Strategy, Discovery & Architecture Workshops • NW Assessments, audits, and analysis • NW Architecture & Design • NW Integration & Deployment • Training/Education Services • Mission Critical Support • Remote monitoring/problem identification • HW/SW Support HP Difference Services for the entire lifecycle of your extensible network to maximize availability, performance and agility

24. Energy and Resource Efficient

25. Energy and Resource Efficient Transforming your approach to facilities and IT resourcing • Increase efficiency and reduce energy usage. • Reduce datacenter capital costs. • Drive elasticity into budget and resourcing to focus on growth and innovation. Critical Facilities, Energy Efficiency, Integration, Technical Services , Education and Training

26. Critical Facilities Services • Business outcomes • Reduce capital and operating costs of your data centers, improving your ROI on infrastructure investments • Assured infrastructure capacity to support future business growth • Integrated facility and IT infrastructure matched to business goals • Green - Support corporate environmental goals • Services • Critical Facilities Consulting • Critical Facilities Design • Critical Facilities Assurance HP Difference HP Critical Facilities Services hosts the industry’s leading experts, with the design ethos and IP that governments and industry bodies turn to for advice on evolving trends in data centers. Consult – determine critical facility strategy Design – specification to achieve enterprise goals Assure – operational continuity & performance

27. HP Energy Efficiency Services HP Difference • Business outcomes • Reduce energy-related operating costs to the business • Reduce or eliminate capacity-based growth constraints to the business • Meet corporate commitments and compliance standards • Services • Facility & technology environmental assessment services • Energy Efficiency Design • Assessment service for Blades environments Assess Unrivalled expertise in identifying efficiency gains in mission critical facilities Design More than 50 million sq ft and 50 green-field sites Deliver Environmentally certified, peer-comparison and availability-assured facilities Data center energy efficiency leadership

28. Integration services Increasing value and risk mitigation Business-level integration Solution integration Installation Increasing complexity, size and duration • Business outcomes • Provides more efficient usage of your own IT staff resource • Reduces risk – delivery experts have engineered-out potential pitfalls within complex integrations • Improves time-to-market through scale benefits of an industrialized approach to integration • Services • Modeled Integration solutions • Classic Integration services • Relocation & project services HP Difference A framework for technology integration for data centers & distributed IT Leverages expansive HP capabilities on a regional and global scale

29. Technical Services • Business outcomes • Control costs using a variable approach to staff resource & IT expertise requirements • Reduce risk by achieving on-time and to-cost project delivery • Drive growth through delivering technical service efficiency within your IT eco-system • Services • Server operations • Storage operations • Software operations • Resource & Technical Assistance • ITSM assessment services • Infrastructure optimization services HP Difference Leverage HP resources as an extension of your in-house staff Variable skills and project expertise Fixed staff skills & expertise Technology experts for projects and skills when and where you need them

30. Education Services • Business outcomes • Utilize full capabilities of your IT investments • Accelerate growth through improved staff productivity • Simplify technology roll-outs • Reduce training & operating costs • Decrease environmental impact with alternative delivery options & training methods • Services • Standard training • Technical • IT Management • Custom learning solutions • Collaboration services • HP Virtual Rooms HP Difference Delivery excellence Our HP Virtual Lab allows you to learn on real technology, in our dedicated environment Cutting edge courses on HP and partner technologies, unmatched content, delivered in person, web or live virtually in 80+ countries Content you need, when and where you need it Tailored solutions with learning tools and delivery options combined with innovative learning methodologies Learning Innovation ITIL training for IT professionals and management with skills to optimize ITSM processes IT empowerment

31. Making Technology Work So business works

32. Deep Expertise • Completed thousands of transformation projects • Designed over 50 million square feet • Trained 100,000+ IT professionals, thousands of high availability experts • Led 100s of best practice implementations • Reduced data center power consumption 40%+ HP services professionals bring you deep expertise to keep your business running, no matter what.

33. Innovation With Purpose Machine-to-machine repairs Predictive system monitoring Intelligent remote diagnostics Configuration and stability assessments Innovation roadmap System heartbeat and capacity monitoring Our Always On automation toolset looks after your systems so you can look after your business.

34. We Chase the Problem, Not the Device. • Server • Blades • Management software • Storage • Networks • Clients and networked printing HP offers multi-vendor know-how and an environment-wide approach to your issues.

35. We Collaborate With You Anywhere You Are • HP is the industry “connector”, bringing clients the best from industry leaders • Worldwide network of 70,000 channel partners When your technology works, your business works.

36. Decrease in downtime 8X Reduction in multi-tiered data center costs 25% 25% Lower power consumption 20% Faster time to resolution When Technology Works, Business Works Benefits to your business now and in the future Technology works Business works Faster time to business value Improve service-levels Support business transformation

37. Outcomes that matter.

38. Backup Slides

39. Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problems We help you keep your business running, no matter what. Technology Services • HP Mission Critical Services • Security, Compliance & Continuity Services • IT Service Management Services • HP Support Services Always On Keep my technology running. • HP Converged Infrastructure Services • HP Cloud Consulting Services • Data Center Transformation Services • Virtualization Services • Server & Storage Infrastructure Solutions • HP Client Infrastructure Solutions Converged and Virtualized Transform my infrastructure for the future. • HP Unified Communications & Collaboration • HP & Microsoft Solutions for UC&C • Network Infrastructure Unified and Connected Simplify and integrate my business communications. • Critical Facilities Services • HP Energy Efficiency Services • Integration Services • Technical Services • Education Services Energy and Resource Efficient Make efficient use of my infrastructure resources.