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Unlocking Engagement to Drive Performance: Transforming into a Customer-Centric Organization

Explore the link between human behavior, engagement, and performance to achieve processing excellence and revenue growth. This vision-driven strategy focuses on transformative processes, mindset shifts, and delivery culture for sustained success.

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Unlocking Engagement to Drive Performance: Transforming into a Customer-Centric Organization

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  1. LINKING PEOPLE TO THE BOTTOM LINE: HOW TO FOSTER HIGH LEVELS OF ENGAGEMENT TO DRIVE PERFORMANCE AND REVENUE

  2. WHAT REALLY DRIVES HUMAN BEHAVIOUR • Why do you do what you do? • Why do you say what you say? • Why do you say things which you never intended to? • Why do you not speak up when you are given an opportunity? • Why do you sometimes do things which you never imagened you could/would ever do? • Why do you sometimes not do things when you are given an opportunity even though you badly wanted to do it?

  3. In pursuit of the vision, DTCB will strive to become a customer-focused, process-centred organisation… Purpose: We sort and value diamonds passionately Vision: To be a world-class diamond processing organisation Transforming to a Processing Organisation Achieving Processing Excellence Continuously improving process organisation Effortless right first time Delivery Excellence Culture Repeatable Delivery a way of life

  4. In each strategic theme, a number of focus areas have been identified to drive successful implementation of the strategy Strategy 2020 therefore concentrates on HOW we do things, rather than trying to change WHAT we do as a business

  5. Mindset is a simple idea discovered by world-renowned Stanford University psychologist Carol Dweck in decades of research on achievement and success—a simple idea that makes all the difference. Teaching a growth mindset creates motivation and productivity in the worlds of business, education, and sports.

  6. CORRUPTIONS PERCEPTION INDEX 2017

  7. 2017-2018 Global Competitiveness Report

  8. Romans 12:2 - And be not conformed to this world: but be ye transformed by the renewing of your mind, that ye may prove what [is] that good, and acceptable, and perfect, will of God. Proverbs 4:23Keep thy heart with all diligence; for out of it are the issues of life

  9. GREEN SHOOTS ARE BEGINNING TO APPEAR

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