7492X Practice Dumps

1. Avaya 7492X Avaya Aura® Call Center Elite Support Exam

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5. Question NO 1, What are the three considerationrequirements for the deployment of Network Call Deflection? (Choose A. The second leg of the call is set up by the redirecting Communication Manager. B. Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection. C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD. D. NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered. E. A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan. Answer: A D E www.dumpspedia.com/7492X-dumps-questions.html

6. Question NO 2, A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results? A. Use the System Maintenance > Reports >Error Log report in the Call Management System B. Use the list history command in the Communication Manager C. Use the display events command in the Communication Manager D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System Answer: C www.dumpspedia.com/7492X-dumps-questions.html

7. Question NO 3, A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the optionfor Spanish which routes the call to VDN 3010, which has Allow VDN Override set toyes. There are no Spanish agents available, so thecall is routed VON 3030. When the caller reaches VDN 3030, what is the active VDN? A. 3005 B. 3030 C. 3010 D. 3020 Answer: A www.dumpspedia.com/7492X-dumps-questions.html

8. Question NO 4, A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents. Which statement Is true? A. Business Advocate can exist with FAS enabled. B. SLM can exist without EAS enabled. C. The Business Advocate feature and SI M cannot co-exist on the same system. D. The Business Advocate feature con run on the same system that has SLM configured. Answer: A www.dumpspedia.com/7492X-dumps-questions.html

9. Question NO 5, Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.) A. Agent Average Speed of Answer B. Selection strategy for the active VDN C. Oldest call waiting D. Availability of the agents E. Estimated Wait Time (EWT) Answer: A C E www.dumpspedia.com/7492X-dumps-questions.html

10. Question NO 6, What are thethree key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.) A. The ELAI uses the interflow-qposvector command. B. The Call Center calls must be queued to first in LLAI. C. The ELAI uses route-to number ~r 13035485103. D. The ELAI Is near first-in-first-out routing. E. The value of the Interflow-qpos can be set as <=12. Answer: C D E www.dumpspedia.com/7492X-dumps-questions.html

11. Question NO 7, In which document can the events tablebe found? A. Troubleshooting Avaya Aura® Call Center Elite B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite C. Administrator Guide tor AvayaCommunication Manager D. Feature Description and Implementation for Avaya Communication Manager Answer: A www.dumpspedia.com/7492X-dumps-questions.html

12. Question NO 8, Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true? A. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds B. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20% C. The agent’s idle time is always adjusted down by 20 seconds D. The agent’s idle time is always adjusted up by 20 seconds Answer: C www.dumpspedia.com/7492X-dumps-questions.html

13. Question NO 9, Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment? A. Vmware B. vCenter C. Elite Multichannel D. vSphere Answer: B www.dumpspedia.com/7492X-dumps-questions.html

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