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KM & IT

KM & IT. JC Spender LUSEM & ESADE. where did KM come from?. globalization decline of monopoly knowledge work economics of intangible assets (intellectual capital) competitiveness & organizational dynamism IT technological advances. IT technology advances.

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KM & IT

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  1. KM & IT JC Spender LUSEM & ESADE

  2. where did KM come from? • globalization • decline of monopoly • knowledge work • economics of intangible assets (intellectual capital) • competitiveness & organizational dynamism • IT technological advances On KM - Lund workshop

  3. IT technology advances • real-time measurement and control • automation • ‘death of distance’ • efficiency • working capital management • competitive advantage, responsiveness • cost of doing business – new non-monopolistic business models On KM - Lund workshop

  4. knowledge work • mental versus physical - Scientific Management • services and customization • heterogeneity versus mass production • evolution of customer power • uniqueness & agentic inputs as essence of K-work • professional knowledge - support deliverer’s agency On KM - Lund workshop

  5. intangibles ? • intellectual capital: human, organizational, social • world of certainties - rules, heuristics, etc. • search costs, exploration - exploitation budgeting • distinction between IC and agency • resilience, responsiveness to the unanticipated, dynamic capabilities On KM - Lund workshop

  6. organizational dynamics • connection between individual and organizational knowledge ? • nature of ‘the organization’ ? • KBV – ToF with non-rivalrous resources • routines • evolutionary theory of the organization with environment as selector • organizational time, selection, reproduction and distribution rates On KM - Lund workshop

  7. what can IT handle? • what K do ‘professionals’ need? • types of knowledge, self-referencing • phronesis, metis, episteme, techne, sophia, nous • forms of life • DIKW (Ackoff 1987) • data, meaning and practice (Spender 2007) • IT = EDP • information = data + meaning • meaning management • narrative, story-telling, metaphor, rhetoric • practice management ?? On KM - Lund workshop

  8. Penrosian point • resources versus services • different ToF • view world through the BM • framework as method • strategic change dimensions: constraints to agentic choice/action • physical, social, normative, legal, competitive, psychological, cultural, faith-based On KM - Lund workshop

  9. how can IT support managerial agency? • different theories of the managed firm • data intensive • meaning intensive (learning by doing) • practice intensive (tacit learning by doing) • attention management • expert systems • mapping &‘business intelligence’ • game theory On KM - Lund workshop

  10. On KM - Lund workshop

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