MANAGING BY DESIGN Diagrams from Section C

1. MANAGING BY DESIGNDiagrams from Section C • This set of slides contains the diagrams contained in Section C of the book ‘Managing by Design’. • Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, and you are clear on the points you wish to make with them.

2. Fishbone Run chart Flowchart Risk management Pareto GO FOR IT! Quadrant chart reporting N % Performance Trend Analysis Actions The Ideal Office

3. Process: Process proposal Owner: Top management team Team: Scope of process and probable sub-processes Dear company, this is what we need to do this year Yes, if all the teams do what they say, we can meet it Quadrant chart Outputs Customers Inputs Suppliers Performance Trend Process objectives: Top QFD Related proc Target Measure Business benefits: Likely strategies Deliverables Cost Process team Assumptions/implications: Analysis Actions Well, if you have to meet that, then we will need to perform like this Great, we’ll take responsibility for ensuring we meet those targets Management standards Meeting schedule: Stakeholders: Cascade Planning

4. Proposal Reconciliation • Take each objective, one at a time, and write up clearly the measures and targets, and any other criteria that you believe are key to the objective • Then work through the process proposals, starting from the critical and moving to the significant, and flipchart from them, all the intended achievements that will materially deliver the objective. • Clarify which are the priority few actions to ensure the objective is met, and mark them clearly (and which process) - lean toward the ‘preferred (high scoring) processes’ if possible • Identify what (if anything) additionally is required to guarantee delivery of the objective, and the process to which you feel they should be assigned