How does an LPO Work

1. HOW DOES AN LPO WORK An LPO firm is an outsourcing business company either based on offshore or onshore which exists exclusively for undertaking outsourced legal services. Legal firms, corporate houses, legal publishing houses, and the likes outsource their legal services to LPO companies. In countries like the U.S.A, the U.K, Australia where the cost of attorneys is very high, it’s a win-win scenario when outsourcing is carried out in countries like India, Philippines, etc due to their low labor arbitrage. The legal firms / corporate houses get their job done economically while the LPOs get the opportunity for the work with their large base of skilled legal personnel and technology. A client for an LPO comes by way of the LPO website, google searches, reviews, references, word of mouth, blogs, ads and many more.

2. Irrespective of the means of contact, more or less the modus operandi of an LPO is as below: ❖Request for Proposal, where the client asks for details about the infrastructure and technological amenities for the service/project that can be facilitated by the LPO. ❖Request for Quote, where the one time fixed cost is determined by the LPO for the services to be offered, is shared with the client. ❖Get a free Pilot Project, in which the legal functions of the client firm are analyzed and the required software, tools, and the necessary technical legal know-how are infused and a small sample is executed. ❖Once the legal firm and the LPO Provider are on the same page on service, solution and cost benefits, the project is carried on for further complete implementation. ❖The client firm decides on what kind of service/services needed to outsource, how long to be outsourced, what should be the outcome and many other relevant rules. All through the while, the client will have complete control of the project. ❖In the meantime, the LPO firm will categorize your service, form a right legal team for the required type of service skill, ready your compatible tools needed, do the homework for the AI tools for the exact search string inputs based on client criteria and implement & execute for the mutually agreed solution. Solutions can be anything as basic as automation, to specialized legal services. If need be, legal service is also manually carried out by an experienced attorney to his/her expertise on the case and provide an actual solution. This I think proves LPO can provide genuine resolutions and not just limited to passive services alone. And all this without compromising on the confidentiality, security and on the quality of the services integrated with best of cost and time optimizations. Once the project is being carried out, the LPO team provides you with quarterly outcomes and developments, live dashboards, 24*7 support and even come up with customized software just for you thus granting complete solutions for all your in-house legal services.