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customer service (modern) powerpoint presentation content: 1

Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one's customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, slides on performance standards and quality, looking to the future, Q& A's, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more. Slides can easily be tailored to your specific needs, use them with an LCD projector, make handouts, and/or create overheads. Each slide includes slide transitions, clipart and animation. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).

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customer service (modern) powerpoint presentation content: 1

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  1. Customer Service

  2. Program Objectives (1 of 2) • Learn to identify and analyze customer needs and problems. • Recognize the most common reasons for customer complaints. • Discover techniques to cultivate and maintain special customer relationships. www.readysetpresent.com

  3. Program Objectives (2 of 2) • Assess your communication style and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems. • Identify specific problems in your customer service program and apply treatment. www.readysetpresent.com

  4. A Challenge Please write a One Sentence Definition of CUSTOMER SERVICE. www.readysetpresent.com

  5. Questions On Being A Customer (1 of 2) • Why do you need customer service? • Was the service provided over the phone or in person? • How did the customer service representative respond to your request, inquiry or problem? www.readysetpresent.com

  6. Questions On Being A Customer (2 of 2) • If you felt the service was excellent, describe what made it so good. • If you felt the service was exceptionally poor, describe what made it that way. www.readysetpresent.com

  7. Competencies (1 of 2) • Communication. • Customer Sensitivity. • Decisiveness. • Energy. • Flexibility. • Follow-up. • Impact. • Initiative. • Integrity. www.readysetpresent.com

  8. Competencies (2 of 2) • Job Knowledge. • Judgment. • Motivation To Serve. • Persuasiveness/Sales. • Planning. • Resilience. • Situation Analysis. • Work Standards. www.readysetpresent.com

  9. Excuses Excuses www.readysetpresent.com

  10. Excuses • List five to eight excuses you hear customer service representatives give for offering indifferent or poor customer service. • Think of one of more ways to counter each excuse. www.readysetpresent.com

  11. Common Excuses For Service Lapses (1 of 2) • I don't have enough time. • I don't get paid to be nice. I am measured by my productivity and accuracy. • How can we do a good job if the computer is always down? • Every customer is totally bonkers today. www.readysetpresent.com

  12. Common Excuses For Service Lapses (2 of 2) • I can't deal with people who do not show me respect. • How can we do a good job if the other departments do not provide the back-up we need? • I am having a bad day. • People are basically stupid. • I am always too busy. www.readysetpresent.com

  13. The Customer Wants You To • . . . Greet me. • . . . Value me. • . . . Help me. • . . . Listen to me. • . . . Invite me back. www.readysetpresent.com

  14. A Customer Then & Now www.readysetpresent.com

  15. Walk In The Customer’s Shoes www.readysetpresent.com

  16. Customer-Service Yardsticks www.readysetpresent.com

  17. What is your next step? www.readysetpresent.com

  18. Download “Customer Service” PowerPoint presentation at ReadySetPresent.com163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com

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