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Isu dalam Manajemen Proyek

MANAJEMEN MUTU. Isu dalam Manajemen Proyek. DEFINISI MUTU. Q. Q uality C ost D elivery S afety M orale E nvironment. =. DEFINISI MUTU. Fitness for Use (J. M. Juran) Conformance to Customer Requirements (P. B. Crossby) Meeting Customer Expectations (A. V. Feigenbaum)

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Isu dalam Manajemen Proyek

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  1. MANAJEMEN MUTU Isu dalam Manajemen Proyek

  2. DEFINISI MUTU Q Quality Cost Delivery Safety Morale Environment =

  3. DEFINISI MUTU • Fitness for Use (J. M. Juran) • Conformance to Customer Requirements (P. B. Crossby) • Meeting Customer Expectations (A. V. Feigenbaum) • Customer Satisfaction (K. Ishikawa)

  4. KONSEP MUTU • ZERO DEFECTS No tolerance for errors within the system • THE CUSTOMER IS THE NEXT PERSON IN THE PROCESS Conformance to the requirements & customer satisfaction • DO THE RIGHT THING RIGHT THE FIRST TIME Do it once in complete & correct manner • CONTINUAL IMPROVEMENT Plan – Do – Check – Action • PROCESS CAPABILITY Capable of performing the required functions to achieve the desire outcome

  5. EVOLUSI MANAJEMEN MUTU Aim for continuous improvement Involve suppliers and customers Involve all operations Performance measurement Teamwork Employee involvement { Total Quality Management TQM { Third-party approvals Systems audits Advanced quality planning Comprehensive quality manuals Use of quality costs Involvement of non-production operations Failure mode and effects analysis Statistical process control QA Quality Assurance TQM QC QA { Develop quality manual Process performance data Self-Inspection Product testing Basic quality planning Use of basic statistics Paperwork control QC Inspection Quality Control { Salvage Sorting, grading Corrective actions Identify sources of non-conformance Inspection

  6. MANAJEMEN MUTU VALUE SISTEMMANUSIA PengendalianKesadaran Prosedur+ Sikap CatatanKomitmen

  7. BAGAIMANA MUTU MEMBAYAR Total Biaya Mutu Peningkatan/ Penurunan Biaya Biaya Kesalahan Biaya Kesalahan Biaya Inspeksi Biaya Inspeksi Biaya Pencegahan Biaya Pencegahan Waktu Sebelum memulai penerapan Program Peningkatan Mutu Setelah memulai penerapan Program Peningkatan Mutu

  8. PROJECT QUALITY MANAGEMENT • QUALITY PLANNING Identify which quality standards are relevant to the project and determining how to satisfy them • QUALITY ASSURANCE Evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards • QUALITY CONTROL Monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminates causes of unsatisfactory performance

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