260 likes | 410 Views
CS Gold: Defining the Campus Experience. Presented by: Scott Radloff, CBORD. Scott Radloff. Director, Managed Services. 1. Breaking the Mold. 2. Facilitating Culture. 3. Capturing Data. 4. Service and Support. 5. Questions. Before We Begin.
E N D
CS Gold: Defining the Campus Experience Presented by: Scott Radloff, CBORD
Scott Radloff Director, Managed Services
1 • Breaking the Mold 2 • Facilitating Culture 3 • Capturing Data 4 • Service and Support 5 • Questions
Before We Begin Stamatakos and Rogers’ three-part question What does Student Affairs believe to be: The role and purpose of higher education institutions The human nature of students The educational relationship between the two
Higher Education Unique Mission Institutional Values Institutional Identity Student Bodies Service Requirements Service Opportunities
Our success is not measured by functionality; rather it’s measured by how our features are consumed on campus.
Transitioning the Services Framework Questing for The Ideal Future State Adoption over Implementation Best Practices over Standard Configuration Why over What Form Follows Function Metrics over Anecdotes Audit over Execution
A Show of Hands Know Thyself X% of users exclusively on web X% of students submitting photos online X% of orders being placed online Who has a test system Who uses BI tools with Gold Who warehouses CS Gold data
Facilitating Culture Bridging Questions Two and Three CS Gold can Encourage Volunteerism Support Academic Excellence Offer Security Promote Community Assist Students in Need Reinforce behavior
Getting from Here to There Who Has a Roadmap? Critical in the wake of the product update and caucus What will change between now and next year on campus? • Buildings • Venues • Activities
Adoption Modeling A Tale of Carts and Horses Starts with principles Requires an understanding of current state Defines the path to future state Is iterative and cyclical
A Few Final Tips Build the Process Identify contributors It’s a sprint not a waterfall It’s not a plan until success is defined Take manageable bites Mind your business cycle
Capturing Data …Didn’t You Say BI Tools? Live Data Query views Aggressive updates Nightly (Period) Data Data table queries Extract to data mart Historical reporting
Better Together Like Peas and Carrots Gold Data Transaction Patterns Plan Utilization Alarms Configured Patron ERP Data Major GPA Cocurricular Activities
CBORD Professional Services Here to Help
CBORD Professional Services Card System Teams in a Nutshell
Establishing the Foundation Functional Review Program Analysis Web Feature Utilization Review Customization Review Current State Analysis Positioning for Growth Upgrades Remote Database Administration Environment Monitoring Migration Services Disaster Recovery Review Maintenance Services
Ready for What’s Next Remote or Onsite Project Roadmapping Functional Review Health Assessment KPI Development Planning Getting the ball rolling Remote or Onsite Deploy new features Participate in first generation build Implementation
Monitoring the Change Keeping Score • Custom Report Development • Data Exports • KPI Review (30/60/90) • Configuration Documentation
Annual Services Continuity of Service • Annual Services to assist in change management and deployment • Cost Savings • Mix of Onsite and Remote Services • KPI and Open Issues Tracking • Change Deployment • Lessons Learned
We want your feedback! Please evaluate this session in the ERMobile app. Your feedback helps usimprove future sessions. Find this session in the app,and touch COMPLETE SESSION SURVEY. Thank you!