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WELCOME T-106 Travel Assistance Center (TAC) & Travel Explorer (TraX)

WELCOME T-106 Travel Assistance Center (TAC) & Travel Explorer (TraX). T-106 CLASS OVERVIEW. Topic: Travel Assistance Center (TAC) and Travel Explorer (TraX) Target Audience: Anyone involved in DoD travel Time: Approximately 60 minutes Pre-Requisites: None. TECHNICAL ISSUES?

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WELCOME T-106 Travel Assistance Center (TAC) & Travel Explorer (TraX)

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  1. WELCOMET-106Travel Assistance Center (TAC) &Travel Explorer (TraX)

  2. T-106 CLASS OVERVIEW Topic: Travel Assistance Center (TAC) and Travel Explorer (TraX) TargetAudience: Anyone involved in DoD travel Time: Approximately 60 minutes Pre-Requisites: None

  3. TECHNICAL ISSUES? • AUDIO GAPS • SLOW SCREEN CHANGES • DISCONNECTS • Exit class • Close all other software applications • Log back into class • Check with local IT staff • If problem persists call the DISA Help Desk: • 1-800-447-2457

  4. ATTENDANCE CREDIT SELECT: GUEST ENTER: FULL NAME + SERVICE/AGENCY INITIALS Helen Smith/DTMO

  5. COMMUNICATING IN CLASS

  6. TRAINING OBJECTIVES • Local Travel Support • Travel Assistance Center (TAC) • Travel Explorer (TraX) • Registration and login • Creating a TAC help ticket • Knowledge Center • Training section • Trip Tools

  7. LOCAL SUPPORT OPTIONS • Always consult local level support first • Options for local support • Local help desk • Defense Travel Administrator (DTA) • Office travel experts / peers • Experts on local business rules • Most efficient means of problem resolution

  8. HOW TO FIND LOCAL SUPPORT

  9. LOCAL SUPPORT

  10. How to locate your local support informationlet’s try it in real time

  11. TRAVEL ASSISTANCE CENTER (TAC) OVERVIEW • The Travel Assistance Center (TAC) is available to resolve issues that cannot be resolved locally • Operates from Chesapeake, VA • Available to all DoD travelers • Check local business rules before contacting the TAC • Contact TAC for emergency or DTS system issues (documents stuck at CTO Submit)

  12. HOW TO CONTACT THE TAC • TAC is available 24 hours a day/7 days a week, including federal holidays • Reach the TAC: • Phone numbers and instructions posted on DTMO website (Travel Assistance section) • Online via TraX • TAC Outreach Calls held twice per month • Schedule, topics, and dial-in information available via Announcements section in TraX

  13. TAC OPERATIONS • Analysts are trained to provide most current and complete travel information • Supported by four teams of trained analysts with working knowledge of specific travel-related topics • General Team • Finance Team • CTO Team • Technical Team

  14. TAC TEAM FUNCTIONS

  15. TRAVEL EXPLORER (TraX) Interactive website where registered users of any role can: • Open and monitor progress of TAC help tickets • Access helpful links, user guides, and FAQs • Access training resources and online training: • Demonstrations • Web-based training • Distance learning webinars • Instructor-led (classroom) materials • Use trip tools • Trip Calculator • Maps • Location Reports

  16. ACCESSING TraX

  17. DoD SECURITY WARNING

  18. LOGIN AND REGISTRATION

  19. REGISTRATION

  20. PASSPORT ACCESS

  21. TraX HOME

  22. CREATING AND BROWSING TICKETS

  23. DTS RELATED TICKET

  24. SAMPLE TAC TICKET: GOOD OR POOR?

  25. SAMPLE TAC TICKET: GOOD OR POOR?

  26. PRELIMINARY RESPONSE TO TICKET

  27. SEARCH KNOWLEDGE CENTER

  28. SEARCH RESULTS

  29. TRAINING CENTER

  30. MY ROLES

  31. TRAINING OPTIONS

  32. MY SCHEDULE

  33. COMPLETED CLASSES

  34. SEMINAR INFORMATION PAGE

  35. TRIP TOOLS

  36. TRIP CALCULATOR

  37. TRIP CALCULATOR

  38. TRIP CALCULATOR Car Rental Ceiling Rates City Pair Fare Finder Miscellaneous Expenses Mileage Lookup

  39. TRIP CALCULATOR

  40. LOCATION REPORT

  41. MAP SEARCH

  42. TRIP TOOLS - HOTEL LOOKUP

  43. TRIP TOOLS - CURRENCY CONVERTER

  44. TRAVEL LINKS

  45. SUMMARY • Local travel support should be your first option for assistance • The Travel Assistance Center (TAC) is available for issues that local support cannot resolve • Travel Explorer (TraX) allows users to: • Create a TAC help ticket • Browse the Knowledge Center • Access training in the Training Center • Utilize trip planning tools

  46. CLASS CLOSING LOBBY • Lobby set-up: • Instructor audio turned off • Questions answered for 15 minutes • Lobby stays open 60 minutes • Please help us evaluate: • Complete evaluation • Provide feedback • Use the lobby resources: • Download class slides • Use links to DTMO website & TRAX

  47. THANK YOU FOR ATTENDING DISTANCE LEARNING For a three month schedule of DTMO distance learning classes Go to the DTMO Website > Training Resources Center

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