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What ARMA Can Teach Us Beyond Records Management. Confidence, Communication, Inreach , and Optimism Nancy Freeman, CA Records Manager/Archivist National Wildlife Research Center.
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What ARMA Can Teach Us Beyond Records Management Confidence, Communication, Inreach, and Optimism Nancy Freeman, CA Records Manager/Archivist National Wildlife Research Center
My Main Focus: Top Management Support-How that plays out for SAA & ARMA-What SAA/archivists can learn from ARMA/records managers
My Background -Records manager & archivist/lone arranger 11 years-Taught rm and archives 6 years-Member SAA, ARMA, SRMA, N. CO ARMA
NWRC: -HQ & 8Field Stations-Federal research agency-170 employees, small corner of gov’t heaven
Top Management Support-Phrase used extensively in rm/ARMA literature-Not so much in archival literature-Touted in rm texts as first step in all projects/aspects of rm programs
Excellent RM Example:-March/April 2010 article in Information Management by Ken Neal, “Stepping Up to the Plate: Developing an Effective Business Communication Strategy”
For Top Management Support:-Ability to communicate to management and others, value and business case for rm initiatives-Effective communication inherent in top management support
ARMA/RM Big on Communication& Persuasion: -Know organization’s strategic objectives & values-Know what makes management pay attention, “buttons”
My World:-One button, FOIA-Public perception of NWRC -Regulatory compliance
My World:The Seemingly Not So Helpful Management Values: -“Archives are just old stuff”-Research is our purpose so researchers/scientists are kings
-Know Management’s Communication Style-From article: use of strategic communication: what do I want,how will audience react, will my message be resisted, what do I know to tailor message to audience?
NWRC Management -Love bullet points and statistics, “Just the facts, M ’am.”-My first funded project-confidence building
More NWRC Management-Records disaster plan-Many short-term, focused projectsfunded-Know management audience.
Example: -“He Scares Me!”-My confident realization-Thank you, ARMA
Presentation Skills in ARMA:-Literature-Conference Sessions-Highlighted in leadership training
Broaden Idea of Presentations:-Macro level: SAA, SRMA, ARMA-Micro Level: Meeting with boss, unit staff meetings, bigger boss, biggest boss
SAA Changes Over the Years: -Elevator speech-Project management workshop & related sessions-Leadership focus in literature, sessions, & workshops
SAA Can Do More: -Literature re: top management support-Sessions & workshops on communicating/presenting
Changes on Individual Level:-Read RM & general business literature-Hone presentation skills-Join ARMA, attend conferences