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Communication Skills

Communication Skills. Kothrud Police Station Pune City 20 th, December, 2010 Session-I. What is Communication? Communication is a Process Giving, Receiving and Exchanging information Communication also involves: Speaking Listening Writing and Visual

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Communication Skills

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  1. Communication Skills Kothrud Police Station Pune City 20th, December, 2010 Session-I Kothrud Police Station, Pune City

  2. What is Communication? • Communication is a Process • Giving, Receiving and Exchanging information • Communication also involves: • Speaking • Listening • Writing and • Visual • People process information…visual..feeling….hearing…taste…smell Why it is needed? • Human Existence • Transactions may go wrong simply because of poor communication Kothrud Police Station, Pune City

  3. Newspaper Advertisement Report Notes Written Communication Memo Notice, Forms Letter Fax Kothrud Police Station, Pune City

  4. Intended Talk Telephone Group Talk Conservation Spoken Communication Interview Meeting Talk Unplanned Chat Communication can be done with visual images sign boards, graphs etc., Kothrud Police Station, Pune City

  5. Body Language: (Non verbal communication) • Watching how people react to different situations - Smiles - Frowns - Laughter and tears • Looking to them or away from them (facial expression) • Eye to eye contact • How a person sit? • How close he stand or sit? • Physical contact • Fiddle in talk • Nod and shaking head Kothrud Police Station, Pune City

  6. Speaking & Listening Skills: • Easy to understand • Similar language • Accurate • Never try to put on act….speak as usual • Dressing • Voice modulation and accent • Listen others • Take Notes • Help speaker • Do not pre judge • Show interest • Ask questions (open and close ended) Kothrud Police Station, Pune City

  7. Benefits of Communication: • Feel good • do job well • work well together • feel motivated • understand • Save time • feel empowered • assume responsibility • share information • respect, trust and like each other • listen Kothrud Police Station, Pune City

  8. Emotional Intelligence: • Self awareness • Self regulation • Motivation • Empathy • Social Skill Kothrud Police Station, Pune City

  9. How it is useful to Police? • Absolutely essential • All age, culture, race • Critical situations • Foreign Countries: - Police Scanner - Internal Police Communication - Information blogs • Effective supervision, results • Good Public relations Kothrud Police Station, Pune City

  10. Effective Communication Tips: • Copy Successful People • Learn from your own mistakes • Always be testing new ideas • Hold in mind a high specific goal • Be flexible in your approach • Talk with Body Language • Make maximum use of Internet Kothrud Police Station, Pune City

  11. Let all of us Bring “Excellence” in Communication… Thank You Kothrud Police Station, Pune City

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