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Building a Solid Mail Center Team

Building a Solid Mail Center Team. Presented by Chris Kula, CMDSM, CMM, EMCM, MDC, MQC VP Business Analytics Postal Source, Inc. National PCC Day September 2011. Building a Solid Mail Team. Creating effective teams, team work, and team building is a challenge in every organization. Work

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Building a Solid Mail Center Team

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  1. Building a Solid Mail Center Team Presented byChris Kula, CMDSM, CMM, EMCM, MDC, MQCVP Business AnalyticsPostal Source, Inc.National PCC DaySeptember 2011

  2. Building a Solid Mail Team Creating effective teams, team work, and team building is a challenge in every organization. Work environments tend to “develop” individuals working on personal goals for personal gain. Reward, recognition, and pay systems single out the achievements of individual employees.

  3. Teams Employee involvement, team building processes and employee empowerment enable people to make decisions about their work. These actions increases loyalty, fosters ownership, and gives a sense of pride to your employees.

  4. Team Building Struggles • Appraisals • Performance Management • Goal Setting – Manager & Employee • Promotions • Feedback Is it any wonder that teams and team work even work?

  5. Employee Empowerment – How to Empower your Employees Employee empowerment is a strategy and philosophy that enables employees to make decisions about their jobs.

  6. Employee Empowerment • Employee empowerment – training and feedback • Employee empowerment helps employees own their work and take responsibility for their results. • Employee empowerment helps employees take responsibility for their actions and contributions.

  7. Building a Successful Team – Decision Making • Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. • Employee involvement is a management and leadership philosophy about how people are enabled to contribute to continuous improvement and the ongoing success of their organization. • Critical to the success of the individual, team, and department.

  8. Tools to Successful Team Building • Communication • Clarify expectations • Continued education and training • Decision Making – Empowerment • Understanding

  9. Critical Keys to Successful Team Building • Honesty • Trust • Respect • Recognition • Support

  10. Team Building – Success and Rewards • Recognition Certificates • Gift Certificates • Luncheons • Bagels/Donuts

  11. Team Building – End Results • Employee job satisfaction • Increased productivity • Profitable department • Departmental respect • Job and personal satisfaction!!

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