Government Emergency Telecommunications Service (GETS) Wireless Priority Service (WPS)

1. Assuring Telecommunications During an Emergency • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Telecommunications Service Priority (TSP)

2. NYSDOH Hospital Preparedness Program2008-2009 Deliverables* Require Hospitalsto obtain at least one GETS account & one WPS accountby the end of the 1st Quarter (11/08/08)GETS and WPS accounts will be used during Interoperable Communications Exercise in the 4th Quarter (06/09 – 08/09)*See HPP Deliverables Sec. II Drills & Exercises, A. Interoperable Communications

3. *272 + DN 0123 4567 8910 JAN SMITH Empire Hospital GETS Calling Card & Wireless Priority Service GETS is an emergency calling card service that can be used from virtually any telephone to provide priority for emergency calls WPS is an add-on feature subscribed on a per-cell phone basis to provide priority for emergency calls made from cell phones

4. GETS provides Priority across landline and cellular networks to the called landline or cell phone Home Called Party does NOT need to have GETS or WPS PBX Office .. .. Landline Network Switch Landline Network Switch .. Landline Networks Cellular Network Switch Cellular Networks Cellular Network Switch Satellite GETS calls to cell phones in WPS capable networks receive Priority access for the local radio channel where cell congestion can often block calls .. .. Cell GETS Provides Priority for Emergency Calls • Dial GETS Access Number from any phone (1-710-627-4387) Use GETS whenever you hear a fast busy signal, “All circuits busy” announcement, or otherwise cannot complete your call

5. WPS Dialing Instructions 0123 4567 8910 JAN SMITH Empire Hospital Making a GETS Call • Dial GETS Access Number • Listen for tone, then enter your PIN (do not enter # after last digit) • Listen for voice prompt: “Please enter your destination number now.” • Enter the destination number (omit the 1 before the area code) • You will hear an announcement “You are using GETS, Verizon/AT&T/Sprint” • Network will route your call to the destination telephone number 12 Digit Personal Identification Number (PIN) User Name and Organization GETS Access Number Toll Free number for each GETS carrier (backup) Toll Free User Assistance number (24x7) Periods of silence are normal – particularly if call is queued during heavy congestion. Calls may take 30 to 60 seconds to complete

6. Called Party does NOT need to have GETS or WPS Radio channels .. .. Landline Network Switch .. Landline Networks Radio channels Cellular Network Switch Cellular Networks Cellular Network Switch WPS provides priority access to the local radio channel where cell congestion can often block calls WPS automatically provides Priority across landline and cellular networks to the called landline or cell phone WPS calls to cell phones in WPS capable networks receive Priority access for the local radio channel where cell congestion can often block calls .. .. Wireless Priority Service (WPS) Provides Priority for Emergency Calls from Cell Phones

7. Confirm radio signal • Enter Ý272 + destination telephone number and push SEND key (example: Ý272 703 818 4387 - SEND ) • Network will route call to the destination telephone number • Screen messages vary among carriers and mobile phone models. • While WPS calls are in queue screen message usually displays “Calling + Destination Number” • During WPS call set-up you may hear alternating periods of ringing and silence • Busy signal, announcement, or extended silence indicates call cannot complete Making a WPS Call Periods of continuous ringing and/or silence may occur – particularly if call is queued at several points during heavy congestion. Calls may take 30 to 90 seconds to complete

8. Using GETS and WPS during an Emergency *272 + DN *272 + DN *272 + * May need to dial 9 or other code for outside line See back of GETS card for GETS and WPS Instructions

9. Getting Started • GETS cards are recommended for each person/position that needs to make outbound calls and/or communicate when off-site should have GETS and WPS • Personnel that play a key role in Incident Command System, administration, key med and ER leadership • If dialing through a PBX: • Make sure 710 number can be dialed from all phones • Make sure users have unblocked access to outside lines (should not share trunk group with general user population) • Cannot dial toll-free numbers • Training:15-30 minutes, several test calls • Maintenance: Test GETS cards at least once per quarter

10. *272 + DN Budgeting for Priority Services GETS • No charge for GETS cards • You will not normally be billed for calls. However, the NCS reserves the right to bill for all calls, especially if there has been fraud, waste, or abuse WPS • Per phone charge not to exceed $4.50/month and $10 one-time set-up, plus no more than 75 cents per minute when WPS is invoked • Billed by the carrier on the cell phone invoice • Approximate Annual Cost • 1st year: $70/user based on 8-10 test calls • 2nd year: $60/user based on 8-10 test calls

11. Identify POC and Alternate Establish on-line account Determine GETS/WPS Users Go On-line to Order GETS/WPS Order GETS and WPS on-line • www.gets.ncs.gov • www.wps.ncs.gov

12. Restoration Priority ensures restoration of TSP identified services before non-TSP services Provisioning Priority facilitates priority installation of new telecommunications services in a shorter than normal interval Telecommunications Service Priority (TSP) TSP must be set-up in advance – before an emergency or disaster occurs

13. Step 1: Establish on-line account Hints: Establish the on-line TSP account by going to www.tsp.ncs.gov Download the TSP Service User Manual and TSP Service Request Form (Form 315) Include the completed Form 315 for each service with your TSP Service Request Step 2: Identify Specific Services for TSP Step 3: Submit TSP Service Requests thru on-line system Step 4: Obtain TSP code for each approved service Step 5: Order TSP thru your service provider Step 6: Update records and procedures to reflect implementation Implementing TSP

14. Resources For more information: www.ncs.gov www.gets.ncs.gov www.wps.ncs.gov www.tsp.ncs.gov For Assistance setting up on-line Accounts and ordering:1-866-627-2255 National Communications System Regional Outreach Coordinator – Eastern Region Dan Currie 215-343-8767 dan.currie@associates.dhs.gov