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INTRODUCTION

INTRODUCTION. Jim Noble Chairman, World BPO/ITO Forum Director, The Advisory Council International. Sonny, The Best Exotic Marigold Hotel. Everything will be all right in the end... if it's not all right then it's not yet the end. ADOPTION. RADIO TV PC INTERNET SMARTPHONE TABLET

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INTRODUCTION

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  1. INTRODUCTION Jim Noble Chairman, World BPO/ITO Forum Director, The Advisory Council International

  2. Sonny, The Best Exotic Marigold Hotel Everything will be all right in the end... if it's not all right then it's not yet the end.

  3. ADOPTION RADIO TV PC INTERNET SMARTPHONE TABLET CLOUD TIME

  4. MATURITY COST VALUE 5G 4G 3G 2G 1G • STAFF AUG. • 100% CLIENT CONTROL • CLIENT PREMISES • OUT-TASKING • T&M • 50% CLIENT CONTROL • SUPPLIER PREMISES • OFFSHORE? • MANAGED SERVICES • FIXED PRICE OR GAINSHARE • NEAR ZERO CLIENT CONTROL • “OUTPUT” METRICS • ORCHESTRATION • MULTIPLE INSTANCES OF 3G AND 4G, WITH OTHER COMPONENTS LIKE SaaS OR CLOUD SERVICES IN A SERVICES-ORIENTED ARCHITECTURE, DESIGNED TO MAKE SIGNIFICANT CHANGES TO THE NORMAL WAY OF CONDUCTING BUSINESS. • OUTSOURCING • FIXED PRICE • 20% CLIENT CONTROL • “INPUT” METRICS • “LIFT & SHIFT”

  5. RISK 3G 1G 2G 4G 5G

  6. “New” IT In the next FY we will…… • Decrease our IT capital spend by 50% • Shorten “Time-to-Market” to 9 months or less • Empower lines-of-business & end-users with maximum flexibility • Minimize business distraction • Conclusively demonstrate the business benefits • With a smaller, leaner IT team….. By orchestrating Cloud / Web services

  7. The As-A-Service Economy Network as a service (NaaS) Workstation as a service (WaaS) Platform as a service (PaaS) Middleware as a service (MaaS) Software as a service (SaaS) Storage as a service (STaaS) Security as a service (SECaaS) Data as a service (DaaS) • Database as a service (DBaaS) • Test environment as a service (TEaaS) • API as a service (APIaaS) • Backend as a service (BaaS) • Integrated development environment as a service (IDEaaS) • Integration platform as a service (IPaaS) The future -- Business process “as a Service”

  8. Example – ERP (Customized & Integrated) Time-to-Market = 18 months CONVENTIONAL WISDOM MAINTAIN BLUEPRINT CONFIGURE INTEGRATE Time-to-Market = 4 months SERVICES ORIENTED ARCHITECTURE SaaS INTEGRATE BLUEPRINT IPaaS “Glue” WEB SERVICES LEGACY

  9. Example – Startup SUPPORT CRM MARKETING R&D PRODUCT DESIGN SALES INBOUND SUPPLY CHAIN MANUFACTURING OUTBOUND SUPPLY CHAIN HR IT FINANCE LEGAL

  10. SmartSourcing • Faster time-to-market • Better business outcomes • Lower cost • Flexible for peaks & troughs • Acceptable risk • Sufficiently secure • Sufficiently compliant

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