Business Continuity & Disaster Recovery

1. Larry Corrigan-Tractor Supply Co Sarah Gunterman-Gunterman Consulting Business Continuity & Disaster Recovery

2. Lessons Learned • Have a plan • Leadership on site • Internal phone tree • Action oriented leadership team • Vendor contacts • Water extraction company • Insurance company partnership • Little bit of luck

3. Denial – Perhaps the biggest challenge is mentally “It can’t happen to our company

4. Keys to Success Documentation – Keep records of what you have and details of what your plans are. Preparation – Be proactive in your approach. Evaluation – Test your plans frequently to make sure they work. Activation – When a disaster strikes, be ready to use your plan

5. Keys to Success cont. Preparations Establish a Crisis Management Team (CMT) who will direct the recovery operations and coordinate all emergency activities Teams include Corporate & Regional facilities Assign alternate facilities/locations Define a clear method of how communication will occur in a disaster

6. Keys to Success cont. CMT Responsibilities include the following: Establish a Command Center. Direct the efforts of the Recovery Support Teams. Coordinate communications with executive management, employees, regulators, civil authorities and the public. Provide a liaison with the lines of business. Allocate and prioritize resources, e.g., staff, space, computers, and telephones.

7. Keys to Success cont. Conduct Damage Assessment Establish Checklist Plan not only for facility impact, but consider, IT communications or applications are down – “Develop Manual Operating procedures” to support daily operations for Inventory, Picking, Receiving, RTV and Shipping Understand Third Party processing BC/DRP Keep the Crisis Management Team abreast of activities, and ensure communications to key departments, i.e., Transportation, Supply Chain, etc.

8. Keys to Success cont. Testing Notification Tabletop Cold/Hot Site Maintenance of the Plan – a living document Testing, Testing, Testing