SUPPORTING CANCER

1. SUPPORTING CANCER Specialist oncology team Oncology nurses Support for the whole family Designated advisers Cost effective quality care for your employees Bupa Private and Confidential

2. OUR CANCER CARE PROMISE Cover at every stage of the condition even if it spreads or returns Access to proven drugs and treatments Network of cancer specialist centres Option of clinically approved chemotherapy at home No financial limits Bupa Private and Confidential

3. MENTAL HEALTH SUPPORT Specialist mental health team Supporting your employees Team consists of designated advisers and clinician support Managing costs Bupa Private and Confidential

4. BENEFITS OF SPECIALIST SUPPORT TEAMS Enhanced quality of care Improved patient experience Early intervention to drive best outcome Cost containment initiatives Valuable employee benefit Bupa Private and Confidential

5. OUR PHILOSOPHY Health assessments – not health screening Clinically appropriate tests only Comfortable and welcoming environment Customer experience Bupa Private and Confidential

6. TESTS BASED ON FACTS NOT FADS TESTS NOT COVERED BY BUPA Physiological resilience to stressor Anti-oxidant Computerised spinal Hydration level WHY NOT? No evidence No proven scientific benefit Bupa Private and Confidential

7. VALUE OF HEALTH ASSESSMENTS Peace of mind Reassurance Early diagnostics Health profile of your company Expedient referral Bupa Private and Confidential

8. WHY BUPA BUSINESS HEALTH SOLUTIONS? Option of enhanced commission Unlock new business Increase penetration Retain clients Prevent business leaving the market More consultative approach Increase commission from your existing book – no acquisition cost

9. INTRODUCING BUPA BUSINESS HEALTH SOLUTIONS

10. FOUNDATIONS – DIAGNOSIS Prompt access to the latest proven medical diagnostic tests and scans to provide diagnosis through Bupa’s recognised facilities, followed by treatment with the NHS

11. FOUNDATIONS – DIAGNOSIS Prompt access to the latest proven medical diagnostic tests and scans to provide diagnosis through Bupa’s recognised facilities, followed by treatment with the NHS

12. FOUNDATIONS – TREATMENT Diagnostic tests as an out-patient Diagnostic tests as a day-patient or in-patient Being treated in a facility Cancer treatment Mental health Additional benefits

13. FOUNDATIONS – COMBINED CARE Diagnostic tests and therapies as an out-patient Being treated in hospital Cancer treatment Mental health Additional benefits

14. BUSINESS FIT Bupa Healthy Minds Muscles, bones and joints Bupa Anytime HealthLine

15. SUPERIOR Dental treatment Special dental treatment Glasses and contact lenses Sold and administered by Bupa international

16. KEEPING HEALTHCARE ACCESSIBLE Member premiums pay hospital and consultant charges Income for specialists £0.55bn in 1991 £1.59bn in 2011 Excessive charges by a minority of consultants The proportion of procedures where a consultant charges a top-up fee have halved since 2008/2009 Out of thousands of procedures, Bupa has amended payment for 250 in 2012 – up and down Bupa Private and confidential

17. CASE STUDY – ATRIAL FIBRILLATION Non Open Referral Visit GP Often see general cardiologist first Referred to an electrophysiologist Average treatment -13 tests, 222 days (where general cardiologist seen first) Open Referral Visit GP Call Bupa Cardiac Support Team Given a choice of electrophysiologists Average treatment - six tests, 90 days (where electrophysiologist seen first) • Electrophysiologists are the only cardiologists who provide ablation therapy - the procedure to treat atrial fibrillation • Quick access to treatment is crucial as ablation therapy has a 93 percent success rate for certain types of atrial fibrillation if caught early. Bupa Private and confidential

18. CASE STUDY – ATRIAL FIBRILLATION Non Open Referral Visit GP Often see general cardiologist first Referred to an electrophysiologist Average treatment -13 tests, 222 days (where general cardiologist seen first) Open Referral Visit GP Call Bupa Cardiac Support Team Given a choice of electrophysiologists Average treatment - six tests, 90 days (where electrophysiologist seen first) • Electrophysiologists are the only cardiologists who provide ablation therapy - the procedure to treat atrial fibrillation • Quick access to treatment is crucial as ablation therapy has a 93 percent success rate for certain types of atrial fibrillation if caught early. Bupa Private and confidential

19. CUSTOMER SATISFACTION AND KEY FACTS Personal members we have helped choose the right consultant were 15 percent more satisfied with Bupa than those who did not 1100+ Corporate clients are using Open Referral 8/10 of current corporate renewal business and 8/10 of new clients have chosen Open Referral 700,000 lives are now covered on Open Referral We have successfully helped over 200,000 members choose the right consultant since 2011 Bupa Private and confidential

20. CUSTOMER SATISFACTION AND KEY FACTS Personal members we have helped choose the right consultant were 15 percent more satisfied with Bupa than those who did not 1100+ Corporate clients are using Open Referral 8/10 of current corporate renewal business and 8/10 of new clients have chosen Open Referral 700,000 lives are now covered on Open Referral We have successfully helped over 200,000 members choose the right consultant since 2011 Bupa Private and confidential