Enterprise Risk Management

1. Enterprise Risk Management Risk Assessment & Goal Setting Matrix

2. Introduction to Speaker • Doug Spight • Safety Officer, City of Longmont, Colorado

3. Today’s Agenda • City of Longmont History • Review of ERM • Launching ERM at City of Longmont • Overview of Self Assessment Worksheet (attachment) • Preview of Risk & Safety Best Practices Assessment Tool (attachment) • Preview of Goal Worksheet (attachment)

4. City of Longmont • Founded in 1871 • 22 Square Miles • Elevation of 4,979 Feet Above Sea Level • 37 Miles from Denver • Population Approximately 77,000 • 8 Departments (Admin., Com. Dev, Com. Svc, Finance, Fire, Police, Power & Communication, Water/Wastewater • 850 Fulltime Employees, and 300-400 PT/Tmp

5. City of Longmont • Longmont Power and Communication (LPC) • Services 36,407 Customers.

6. How Longmont Started • Executive Director’s Goal • A sustainable safety management program • An open communication component • City wide involvement

7. How Longmont Started • Tailored Approach to Organization • Our Goals • Safety Recognized as Part of Risk Management • Risk Management Component of Annual Appraisal

8. Rolling Out • Year-long assessment • White Paper • What’s going right • Gaps • Responsibilities of Supervisors • Performance Appraisal – Risk & Safety Goals • Organizational by-in via committee

9. Committee’s Charge • “To plan the process that will facilitate embedding of ongoing risk and safety assessment and management into the City’s daily operations and culture”

10. The Risk & Safety Committee • Members • Facilitator • Scribe

11. The Risk & Safety Committee • Goals & Accomplishments • Identify risks inherent to delivery of City services • Identify current risk & safety management competencies • Identify best practices & products – link to others • Develop assessment tools • Deliver tools City - wide

12. Three Tools • Self Assessment Worksheet • Risk & Safety Best Practices Assessment Tool • Universal Risk Categories • Three Levels: Strategic, Programmatic, Operational • Goal Worksheet

13. Universal Risk Categories • Catastrophes • Economic/Financial Operations • Technology Hazards • Customer/Citizens • Reputation/Political • People Assets • Legislative/Laws/Regulations • Physical Assets • Environmental • Compliance

14. Three Levels • Strategic • Mayor/City Council, City Manager, City Attorney & Executive Directors • Programmatic • Directors, Managers, Superintendents and Supervisors • Operational • Line Workers

15. Catastrophes • Winter Storms • Landslide & mudslide • Sinkholes • Erosion • Windstorms • Tornadoes • Thunderstorms/Lightning • Wildfire • Flood

16. Catastrophes • Fire • Drought • Heat • Extreme Cold • Biohazards • Nuclear • Chemical Releases • Explosions • Environmental Exposures • Dam Breakage • Water Contamination

17. Economical/Financial Operations • Contracts to supply goods and services • Contracts to receive construction services • Contracts to supply goods or services • Award of franchises • Real estate leases • Real estate purchase or sale • Contracts of easements • Contracts for joint use of owned or non-owned facilities • Contracts for use of public places

18. Economical/Financial Operations • Contracts to jointly operate programs with another entity • Equipment and motor vehicle leases • Notes, mortgages and loan • Insurance contracts • Employee credit/purchasing cards for which City is responsible • Citizen records confidentiality • Financial transactions • Mutual aid agreements • Cash handleing

19. Technology Hazards • Information Systems • (Mainframe, Network servers, UPS, Desk top computers • Laptop computers, internet, email, websites) • Gis • Cis • Pagers • Radios • Phones • Cell Phones • Power point projectors • TV • Security Systems

20. Customer/Citizens • Communication with the Public • Safety of buildings • Special events • Liability to injured third parties for negligent hiring, training, supervision, or retention of employees • Inadequately qualified, trained or supervised employee injures third party • Environmental exposures • Customer complaints • Damage to private party due to services • Traffic control

21. Reputatiopn/Political • Contract fairness • Impact of project construction • Loss of public trust / confidence

22. People Assets • Independent contractors • Drug and alcohol free work place • ADA accommodations • Violence in the work place / field • Dog bites • Employee wellness programs • Fitness standards (functional capacity evaluations) • Employee on-the-job injury, illness, exposure • OSHA related losses • Loss of qualified, experienced employees

23. Legislative/Laws/Regulations • Civil rights • Privacy rights • Employment (hiring, discipline, incentive programs, termination, right to privacy, confidentiality) • Land use planning • Law enforcement practices • Environmental • Waste disposal • FEMA • Historic items excavated

24. Physical Assets • City buildings • City utilities • City parks • Construction projects • City infrastructure • Recreation facilities • Fleet vehicles • Watercraft • Computer and AV equipment • Tools • Portable structures • Animals (police dogs)

25. Environmental • Hazardous materials use, storage, transport, waste stream generation • Landfills • Water discharge • Asbestos • Hazardous materials dumped on city property • EPA claims • Employee exposure • Citizen exposure • EMF exposure • Lead based paint

26. Compliance • EPA • OSHA • ANSI • UST • DOE • HUD • DOE • NFPA • CPPB • ADA • ATF • DEA • Health Department • MUTCD • NPDES

27. Finished Product • Self Assessment Worksheet ( attached) • Matrix (attached) • Goal Work sheet (attached)