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Portland Library & Telecentre

Portland Library & Telecentre. Adele Kenneally Chief Executive Officer. Where is it?. Glenelg Shire Council Far south west Victoria 4 hours from Melbourne Population of 10,000. However……. Declining Population Aging - 20% over 60 by 2011 Unemployment Young people not completing year 12

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Portland Library & Telecentre

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  1. Portland Library & Telecentre Adele Kenneally Chief Executive Officer

  2. Where is it? • Glenelg Shire Council • Far south west Victoria • 4 hours from Melbourne • Population of 10,000

  3. However……. • Declining Population • Aging - 20% over 60 by 2011 • Unemployment • Young people not completing year 12 • Substance abuse • Depleting fish stocks • Pressure to re-skill and upgrade capacities to become globally competitive

  4. Portland Library • Glenelg Regional Library Corporation • Stock - 20,000 • 5 Internet work stations • Open 33 hours per week • 2.11 EFT staff • In 2000 - under performing - decline in loans and usage

  5. Reasons for decline: • Hours of opening - not enough • Location, signage and identification issues • Unattractive library facade • Not enough $$$ for resources • Lack of staff IT skills and experience • Poor quality speed and performance (IT) • Lack of community space

  6. Televillage Project “A televillage is a virtual community of people, firms, government, schools, libraries, health-care providers and others connected through a common vision and linked through telecommunications information resources and shared services” (Kentucky Science and Technology Council Inc.)

  7. Portland Telecentre • Outcome of community consultation • Community hub consisting of; -Training rooms -Meeting facilities -Public gallery space -Public access to ICT equipment -Business Incubation space

  8. Portland Library & Telecentre • Living Libraries funding • Library redevelopment to incorporate the Telecentre concept ‘A state of the art facility providing a range of learning, teaching and recreating experiences around the themes of information technology and multi-media’ • Building works completed in February 2004

  9. New Facility • Library • New facade / entrance • Public access area (10-12 workstations) • Community Room • Business Incubator offices • Learning Laboratory (training room - 12 PCs) • Public gallery space

  10. Operational Issues • Early days • Telecentre not opening until end April 2004 • Seamless delivery of services • SA between Glenelg Council and GRLC • $$$ for GRLC to open longer hours and manage the public access area

  11. Challenges • Name for facility • Roles and responsibilities • Policies - need to be co-ordinated • Incomes - who keeps them? • IT maintenance - whose responsibility? • Marketing and promotion • ‘Them and us’ - culture to be avoided • The big question - sustainability…..

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