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Service Access Management Tool Enhancements: September 2010

Service Access Management Tool Enhancements: September 2010. Set Expiry date to users’ access to Contract(s)/BID(s) . (Optional) ability for DA to set an Expiry date to a new user’s access to Bill-To-ID : Screen 1 of 2. Setting Expiry Date for new user access to BID(s).

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Service Access Management Tool Enhancements: September 2010

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  1. Service Access Management Tool Enhancements:September 2010

  2. Set Expiry date to users’ access to Contract(s)/BID(s)

  3. (Optional) ability for DA to set an Expiry date to a new user’s access to Bill-To-ID: Screen 1 of 2 Setting Expiry Date for new user access to BID(s) In the Manage by Namescreen : Click the “Add Name” button to find the user by Cisco.com ID and Click the “Add Bill to IDs” or ‘Add Bill to IDs and Enable Support Access” button Or 2. Choose the User from the display list and select Action “Add Bill to ID to Cisco .com Profile “ or “Add Bill to ID and Enable Support Access”

  4. (Optional) ability for DA to set an Expiry date to a new user’s access to Bill-To-ID: Screen 2 of 2 Setting Expiry Date for newuser access to BID(s) In the Manage by Namescreen : 1 • Choose appropriate BID(s) by selecting the respective check box. • Set appropriate expiry date for each selected BID or leave as null where applicable. • On clicking the Submit button, the system shall grant the access / enable the support access to selected BID(s) for selected user for duration set by the expiry date . 2 CISCO SYSTEMS TRAINING 225 TASMAN DRIVE SAN JOSE,CAUS,95134 xxxxx xxxxx CISCO SYSTEMS TRAINING 225 TASMAN DRIVE SAN JOSE,CAUS,95134 3

  5. (Optional) ability for DA to set an Expiry date to an existing user’s access to Bill-To-ID: Screen 1 of 2 Setting Expiry Date for existinguser access to BID(s) In the Manage by Namescreen : 1 Choose the User from displayed list Select the new Action Item “Modify Expiry Date to Access BID” and Click the Submit button Test,Test1 Ttest test@test.com TEST BANK Capen,Ralph Ttest1 test1@test.com 2

  6. (Optional) ability for DA to set an Expiry date to an existing user’s access to Bill-To-ID: Screen 2 of 2 Setting Expiry Date for existing user access to BID(s) In the Manage by Namescreen : 2 • Choose appropriate BID(s) by selecting the respective check box. • Set/Modify appropriate expiry date for each selected BID or leave as null where applicable. • On clicking the Submit button, the system grants the access / enable support access to selected BID(s) for selected user for the duration set by the expiry date 1 CISCO SYSTEMS TRAINING xxxxx CISCO SYSTEMS TRAINING xxxxx 3

  7. (Optional) ability for DA to set an Expiry date to a new user’s access to Contract(s): Screen 1 of 2 Setting Expiry Date for new user access to Contracts(s) In the Manage by Namescreen : Click the “Add Name” button to find the user by Cisco.com ID and Click the “Add Contract to Cisco.com Profile” Or 2. Choose the User from the display list and select Action “Add Contract to Cisco .com Profile” 1 2

  8. (Optional) ability for DA to set an Expiry date to a new user’s access to Contract(s): Screen 2 of 2 Setting Expiry Date for new user Access to Contracts(s) In the Manage by Namescreen : 2 1 • Choose appropriate Contract(s) by selecting the respective check box. • Set/Modify appropriate expiry date for each selected Contract or leave as null where applicable. • On clicking the Submit button, the system shall grant the access to selected Contract(s) for selected user for duration set by the expiry date xxxxx xxxxx 3

  9. (Optional) ability for DA to set an Expiry date to an existing user’s access to Contract(s): Screen 1 of 2 Setting Expiry Date for existing user access to Contracts(s) In the Manage by Namescreen : 1 Choose the User from displayed list Select the new Action Item “Modify Expiry Date to Access BID” and Click the Submit button Test,Test1 Ttest test@test.com TEST BANK Test,JIG Ttest1 test1@test.com 2

  10. (Optional) ability for DA to set an Expiry date to an existing user’s access to Contract(s): Screen 2 of 2 Setting Expiry Date for existing user access to Contracts(s) In the Manage by Namescreen : 2 • Choose appropriate Contract(s) by selecting the respective check box. • Set/Modify appropriate expiry date for each selected Contract or leave as null where applicable. • On clicking the Submit button, the system shall grant the access to selected Contract(s) for selected user for duration set by the expiry date 1 xxxxx xxxxx 3

  11. Granting/Revoking Proxy SAMT DA Access

  12. Ability for a DA to grant “Proxy” access to a colleague: Screen 1 of 2 1 Grant/Revoke proxy access to another SAMT DA or another User In the Administrationscreen : • Navigate to Administration tab • Click on “Proxy Access” link to access the screen to grant proxy access to another SAMT DA(s) or User(s) 2

  13. Ability for a DA to grant “Proxy” access to a colleague: Screen 2 of 2 Grant/Revoke proxy access to any SAMT DA/User In the Administrationscreen : • Enter the Cisco.Com ID of another SAMT DA or User to whom the proxy access needs to be granted/revoked • 2. Select the option to limit the access either by • Setting an expiry date or • Turning on/off as required • Note:A courtesy email is sent to the user notifying that Proxy DA role was granted 1 2

  14. Ability for a DA to revoke “Proxy” access from a colleague: Screen 1 of 1 Proxy access can be revoked in 2 ways: By selecting a Null date in the Date field or Choosing the “Off” option under the “Enable/Disable Proxy Access” button Note: The User ID of the Proxy DA (whose DA role needs to be Revoked) shows up grayed out in the User ID field 1 2

  15. Inactive DA Alert & Authorized User Confirmation

  16. Inactive DA Alert & Authorized User Confirmation • An email alert is sent to inactive DAs, (DAs who have not logged into SAMT tool in the past 6 months) requesting: • Validation whether they are still DAs for their company • And if they are, requesting them to review thru SAMT & revoke access for any un-authorized users they manage • Confirm action taken thru simple user-input actions within 14 days • In case of no response after 14 days from first email alert: • Reminder email is sent (copying other DA(s) of the same BID(s)/Contracts), with a warning that the DA’s access will be removed if there is no response within next 7 days • In case of no response even after the additional 7 days (14+7 = total of 21 days): • A final Email is sent to the DA’s informing his/her SAMT DA role is revoked • Providing SAMT website URL to re-apply for DA role • End user’s (users the DA managed) access to contracts continues as is

  17. Inactive DA Alert & Authorized User Confirmation

  18. Inactive DA Alert & Authorized User Confirmation Upon clicking the URL provided in the email, the DA is directed to the acknowledgement screen to validate his/her role If DA submits the response “No I am no longer a SAMT Administrator” then: A Thank you for confirming message is displayed

  19. Inactive DA Alert & Authorized User Confirmation 1 • If DA confirms as “Yes, I am still SAMT Administrator” then: • A Thank you for confirming message is displayed • On screen alert displayed within SAMT requesting DA to review & remove access to contract(s)/BID(s) for any unauthorized users • The alert is displayed until DA submits confirmation of unauthorized user review by clicking on the “User Access Validation” link 2 3 Test,JIG Ttest1 test1@test.com TEST BANK

  20. Inactive DA Alert & Authorized User Confirmation • Once the DA clicks on the “User Access Validation” link: • A checkbox & a message to capture DA’s confirmation that user access validation was completed along with a “Submit” button is displayed

  21. Cisco.comProfile Manager: Service Contract Details View

  22. Profile Manager: Service Contract Details View 1 • InProfile Manager, under “Additional Access” screen : • Click on the “Service Contract Owner “ link • The Service Contract Details are displayed in tabular form • Note: The “Contract Number” & “Administrator Email Address” fields are hyperlinked fields. xxxxx xxxxx 2

  23. Profile Manager: Service Contract Details View Clicking on a Contractnumber will re-direct the user to CSCC so additional contract details can be viewed Note: ** In case the user does not have CSCC access, standard message indicating how to obtain CSCC access will be displayed ** Clicking on “Administrator Email Address” will display the SAMT DA email address(s) for that Contract

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