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Support Home Page

Support Home Page. November ’07 Page Set. SHP_ENABLED enables this page SHP_PASSWD_REQD makes this page password protected. RNL_ENABLED config. setting. ANS_ENABLED config. setting. SHP_ANNOUNCEMENTS setting enables this box

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Support Home Page

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  1. Support Home Page November ’07 Page Set SHP_ENABLED enables this page SHP_PASSWD_REQD makes this page password protected RNL_ENABLED config. setting ANS_ENABLED config. setting SHP_ANNOUNCEMENTS setting enables this box home_ext.php (in cci directory of the File Manager) controls the content of the Announcements box ASK_ENABLED config. setting SHP_FEEDBACK config. setting If EU_SEQUENTIAL is enabled, the Ask a Question and Live Chat features do not display on the Support Home page. They are only available after the end-user searches for or views an answer.

  2. Answer List Page November ’07 Page Set ANS_ENABLED enables this page Report in Interfaces table configures this page Product and category menus can be added as run-time filters in the report used for the Answer List page Output columns in Answer List report define order of fields • First 3 columns must be: • row_num • Summary • Answer ANS_SEARCH_BY_ENABLED and ANS_SORT_BY_ENABLED include these fields in Advanced Search ANS_UPD_INC_DURATION indicates how long answer is flagged as Updated ANS_NEW_INC_DURATION indicates how long answer is flagged as New

  3. Answer Display Page November ’07 Page Set ADP_PRINT_CMD config. setting Advanced search features configured in report for Answer List page ADP_EMAIL_CMD config. setting ADP_xxx settings enable these fields ANS_NOTIF_ENABLED setting enables notification feature Custom answer fields ADP_SC_ENABLED enables this. Other ADP_SC_xxx settings customize the functionality ADP_FEEDBACK_URL enables feedback window for less than 100%

  4. Ask a Question Page November ’07 Page Set ASK_ENABLED enables this page If ASK_SUBJ_FROM_DESC is set to Yes, this field is removed DE_REQD_PROD_LVL specifics how many product levels are required If ASK_ADDTL_INFO_FIRST is enabled, this section displays above the Subject and Question fields DE_REQD_CAT_LVL specifics how many category levels are required Custom incident fields can be added to this page If EU_FA_ENABLEDis enabled (accessed from RightNow Common) , files can be attached

  5. My Stuff Overview Page November ’07 Page Set MYOVR_ENABLED enables this page These buttons correspond to the config. settings enabled MYQ_ENABLED set to Yes includes the Questions page where end-users can update their incidents ANS_NOTIF_ENABLED setting enables notification feature The Profile option cannot be disabled from this page EU_CUST_PASSWD_ENABLED setting enables password field on end-user pages

  6. My Stuff Profile Page November ’07 Page Set These fields allow the contact to set different default values for the Advanced Search options on the Answers page MYP_PHONE_ADDR_ENABLED includes the contact address and phone fields MYP_GLOBAL_OPT_IN_ENABLED includes the marketing global opt-in field EU_CUST_NAMES_ENABLED includes contact name fields MYP_MAIL_TYPE_ENABLED includes the marketing mail-type field Email fields always display Contact custom fields can be added

  7. Create Account Page November ’07 Page Set MYSEC_AUTO_CUST_CREATE enables this page to accounts to be created from the end-user pages EU_CUST_PASSWD_ENABLED enables password field on end-user pages EU_CUST_NAMES_ENABLED includes contact name fields Email fields always display Contact custom fields can be added

  8. Create Account Page - Simplified November ’07 Page Set MYSEC_AUTO_CUST_CREATE set to Yes EU_CUST_PASSWD_ENABLED set to No removes password fields EU_CUST_NAMES_ENABLED set to No removes contact name fields Clearing end-user editability for contact custom fields removes custom fields With Premier Customization Access, you can customize the acct_new.php file in the enduser to remove Alternate Email fields

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