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Customer experience is primarily related to the customeru2019s behavior and responses during the entire purchase process. The all-inclusive behavior of the customer, from the pre-purchase stage to consumption and post-acquiring the service, defines the customer experience. Simply put, customer experience is the sum total of all the practical contacts users had with the brand during the customer journey at every event.u202f
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What’s Customer Experience & How It Impacts Your Business Customer experience is primarily related to the customer’s behavior and responses during the entire purchase process. The all-inclusive behavior of the customer, from the pre-purchase stage to consumption and post-acquiring the service, defines the customer experience. Simply put, customer experience is the sum total of all the practical contacts users had with the brand during the customer journey at every event. To read more please visit our website