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TEACHING VALUE WITHIN THE SLIS CURRICULUM:

PRESENTED BY: . Dr. Judy Marley, Assistant Professor School of Library and Information Science The University of South Carolina marleyj@gwm.sc.edu . INTRODUCTION: BACKGROUND INTO THE DEVELOPMENT OF VALUE-CENTERED PROJECTS . Lean economic conditions, downsizing and reorganization during the 1980s within parent organizations; managers of special libraries respond by conducting research into value-centered projects Decade of the 1990s characterized by continuance of inflexible economic condi13

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TEACHING VALUE WITHIN THE SLIS CURRICULUM:

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    1. TEACHING VALUE WITHIN THE SLIS CURRICULUM: CHALLENGES AND OPPORTUNITIES PROVIDED BY THE “SPECIAL LIBRARIES” COURSE

    3. INTRODUCTION: BACKGROUND INTO THE DEVELOPMENT OF VALUE-CENTERED PROJECTS Lean economic conditions, downsizing and reorganization during the 1980s within parent organizations; managers of special libraries respond by conducting research into value-centered projects Decade of the 1990s characterized by continuance of inflexible economic conditions; special library managers perfect a wide variety of value-centered approaches Contemporary managers of the early 21st century need competencies in designing and communicating value as never before; M.L.I.S. programs offer few opportunities to develop these competencies

    4. REVIEW OF THE LITERATURE: FOUR CATEGORIES OF VALUE-CENTERED ARTICLES Monetary value determined by time-saved methods Monetary value by productivity gains Cost-benefit analyses Other approaches and aspects of the topic

    5. TIME-SAVED METHODS K.C. Rosenberg (1974): Library services given ranks by users Helen Manning (1987): Asked potential users three key questions related to job performance, hours saved by library services and hours saved by librarian Jose-Marie Griffith and Donald King (1993): Summarized results from 27 different independent studies

    6. PRODUCTIVITY GAINS Robert Hayes (1982): Studied data from 50 manufacturing industries from 1967 and 51 industries from 1972; relationship between increased added value and investment in information resources Michael Koenig and Daniel Gans (1975): Positive linear relationship between size of R & D budget and number of therapeutic advances Michael Koenig (1992): Information-dependent organizations under-invest in information services

    7. COST-BENEFIT ANALYSES Robert Bickner (1983): Examined macro vs. micro-cost analysis, minimizing costs, and comparisons of cost-benefit ratios with alternatives Gene Danilenko (1994): Describe Activity Based Costing system and cost drivers Michael Koenig (1992): Three different methods for calculating cost-benefit ratios Griffith and King (1993): Strong commitment to cost-benefit techniques

    8. OTHER ASPECTS OF TOPIC Joanne Gard Marshall (2000): Library services that improve users’ job productivity or quality of life Christine Olson (2002): Value criteria and branding strategies Jan Sykes (2003): Perceived value of strategically important information Joseph Matthews (2003): Balanced scorecard and user-centered criteria for assessing value

    9. THE BOTTOM LINE: DETERMINING AND COMMUNICATING THE VALUE OF THE SPECIAL LIBRARY Joseph R. Matthew, author (2002): Book that reviews a four-part model for measuring performance Process of building library’s balanced scorecard Hints on communicating library’s value

    10. WEBSITES “Valuing Library Services”: Short overview with tips for locating articles within trade and industry databases– http://insitepro.com/donald2.htm “The Value of the Library”: Five-page bibliography– http://www.dochzi.com/bibs/valueoflib.htm

    11. VALUE-CENTERED PROJECTS AT THE UNIVERSITY OF SOUTH CAROLINA EXECUTIVE SUMMARY OF ORGANIZATION COLLECTION DEVELOPMENT AND SERVICES POLICY STATEMENT VALUE PRESENTATION

    12. EXECUTIVE SUMMARY OF ORGANIZATION History, operating structure, and chief executive officers Vision and mission statements Major information-seeking groups and their primary information needs Overview of major industry, product or service area Highlights from organization’s financial reports and SEC documents

    13. COLLECTION DEVELOPMENT AND SERVICES POLICY STATEMENT Information center’s vision and mission statements Primary information-seeking groups within parent organization Highlights of critical electronic and print resources Highlights of critical services provided by information center

    14. VALUE PRESENTATION Assumes that library impact survey was conducted; at least 60 useable responses Other assumptions for average salary of respondents and annual operating cost of information center Sample calculations and tables for presenting cost-benefit and ROI (Return on Investment) provided Must be accompanied by PowerPoint slides

    15. TABLE 1: ABILITY TO PERFORM JOB Key Question #1: What financial impact per year do library services have on your ability to perform your job? (Calculations based upon 60 responses)

    16. TABLE 2: ANNUAL TIME SAVINGS DUE TO LIBRARY SERVICES AND LIBRARIAN (Assume average number of hours per month for services=20; for librarian=14)

    17. TABLE 3: COST-BENEFIT RATIO AND RETURN ON INVESTMENT (ROI)

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