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Therapeutic Communication Presented by: Safiya Salem Bakarman .

Therapeutic Communication Presented by: Safiya Salem Bakarman . Objectives :. By the end of the session the student will be able to : Define the communication . Explain the communication process . State factors affecting communication process .

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Therapeutic Communication Presented by: Safiya Salem Bakarman .

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  1. Therapeutic Communication Presented by: Safiya Salem Bakarman .

  2. Objectives : By the end of the session the student will be able to : Define the communication . Explain the communication process . State factors affecting communication process .

  3. Use talking and non talking therapeutic techniques . • Explain the phases of nurse-patient relationship. • Differentiate between social and professional relationship .

  4. Contents : • Definition of communication . • Clients Rights . • The communication process . • Goals of therapeutic communication. • Qualities of a Good communicator . • Types of communication .

  5. Communication skills and techniques . • Tools for effective communication . • Factors effecting communication . • Characteristics of successful communication . • Phases of nurse-patient relationship . • The different between social and professional relationship .

  6. Introduction : Establishing a therapeutic relationship is one of the most important responsibility of the psychiatric team when working with client .

  7. Definition of communication : Is the art of transferring or exchanging information ideas or thoughts easily and correctly through verbal or non-verbal language .

  8. Clients Rights: • Dignity . • Information . • Choice . • Privacy . • Confidentiality . • Continuity of care . • Opinion .

  9. The Communication process: The communication process could be defined as a sending-receiving process .

  10. Goals of therapeutic communication : • Establishing a therapeutic provider-client relationship . • Identify client’s concerns and problem . • Assess client’s perception of the problem . • Recognize client’s needs. • Guide client towards a satisfying and socially acceptable solution .

  11. The Qualities of a Good communicator : • Respect and empathy for the client . • Good communication skills . • Tolerance of values and beliefs different from one’s own . • Unbiased attitudes . • Patience . • Awareness of gender issues.

  12. Types of communication : 1- Non-verbal communication Is what is observed and send . * Is often more important than verbal communicationit includes: • Paralanguage : (tone of voice , stream of talk ). • Kinesis : (all body languages and facial movement ). • Proxemies : (the distance between the sender and the receiver ). • Touch . • Cultural arte facts : (the way a person dressed , make up ) . 2- Verbal communication: Is what is said and heard . *It is the content of communication : • Use an appropriate tone of voice . • Give verbal encouragement . • Ask questions . • Paraphrase . • Seek clarification.

  13. Communication techniques and skills : 1-Talking Techniques : • Questioning and general leads . - Make broad opening statements . - Paraphrase , reward or summarize what has been said . - Reflect feelings . - Re-state or repeat the client’s statement . - Clarify . - Focus and re-focus .

  14. 2Non talking techniques : • Feed back . • Active listening . - Focus . - Reflect . - Drawing out . - Acceptance . • Silence .

  15. Tools for Effective communication: Communication skills : • Effective of verbal and non-verbal communication . • Active listening . • Questioning . • Use of simple language . • Reflecting feelings . • Paraphrasing . • Silence .

  16. Factors affecting communication : • personality of both sender and receiver including ( strengths ,weakness , skills, values , perception and Background experience ) . • Environment in which communication occurs .

  17. Characteristics of a successful communication : Communication is successful when the person has a feeling of being understood . This feeling is the result of and dependent upon the presence of 4 characteristics : • Honesty . • Appropriateness . • Efficiency . • flexibility .

  18. Phases of the nurse-patient relationship : 1- Initiation (orientation) phase : partners (nurse-patient) are strangers to each other. 2- Continuation (Active Working) phase : Lowering of anxiety level, increased feeling of trust , however some patients may continue to test the nurse . 3- Termination concluding) phase patient is almost cured , or at least integrated and ready for discharge . sometimes problems of termination occur in the form of relapsing symptoms , regressive behavior and/ or feelings of rejection and depression .

  19. Different between social and professional relationship :

  20. THANK YOU

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